Director, Service Solutions

We are seeking an experienced and commercially minded leader to lead our EMEA Services Solutions organisation.

This role sits at the intersection of Sales, Account Management, Professional Services, Customer Success, and Alliances, and is responsible for driving the growth, positioning, and evolution of the services business across the region.

As Director, Services Solutions Management, you will lead a team of highly skilled Services Sales professionals who help customers maximize value from their technology investments. You will be responsible for shaping go-to-market strategy, driving commercial performance, strengthening executive relationships, and ensuring services remain a strategic differentiator throughout the customer lifecycle.

This is a leadership position requiring a balance of commercial acumen, strategic thinking, organisational leadership, and executive influence. The successful candidate will be equally comfortable engaging with C-level customer stakeholders, partnering with senior internal leaders, developing high-performing teams, and navigating complex commercial opportunities.

As organisations increasingly focus on business outcomes, workforce transformation, AI adoption, and value realisation, this role will play a critical part in evolving how services are positioned, sold, and delivered.

Key Responsibilities

Strategic Leadership

Define and execute the regional services sales strategy aligned to broader business objectives.

Translate corporate priorities into actionable plans that drive growth, customer value, and organisational effectiveness.

Contribute to the evolution of service offerings, go-to-market approaches, operating models, and customer engagement strategies.

Provide leadership during periods of organisational change, ensuring clarity, alignment, and execution.

Commercial Performance

Own regional services sales performance, including bookings, pipeline health, forecast accuracy, and strategic growth initiatives.

Drive services attach and expansion opportunities across both new and existing customers.

Partner with Sales, Account Management, Customer Success, Professional Services, and Alliances leadership to maximize commercial outcomes.

Ensure disciplined opportunity management and effective execution against regional targets.

Executive Customer Engagement

Act as an executive sponsor and trusted advisor on strategic customer opportunities.

Engage senior customer stakeholders to understand business priorities and align services strategies to desired outcomes.

Support complex commercial negotiations, service strategies, and transformational initiatives.

Represent the organisation in executive-level customer discussions and escalations when required.

Consultative and Outcome-Based Selling

Lead the continued evolution from implementation-focused selling toward business outcome and value realisation conversations.

Establish best practices that strengthen executive engagement, business consulting, and value-based positioning.

Ensure teams are equipped to articulate how services accelerate adoption, business transformation, and measurable outcomes.

Promote a customer-centric approach that prioritises long-term success over short-term transactions.

Leadership and Talent Development

Lead, develop, and inspire a high-performing team of managers and individual contributors across the EMEA region.

Build organisational capability through coaching, mentoring, succession planning, and talent development.

Foster a culture of accountability, collaboration, continuous learning, and operational excellence.

Create clear performance expectations and ensure alignment to strategic priorities.

Innovation and Transformation

Drive adoption of innovative approaches that improve customer engagement, commercial effectiveness, and operational efficiency.

Champion the use of AI and emerging technologies to enhance productivity, insight generation, and service value.

Identify opportunities to simplify processes, improve scalability, and strengthen business performance.

Ensure the organisation remains aligned with evolving market trends and customer expectations.

Cross-Functional Leadership

Build strong partnerships across Sales, Professional Services, Customer Success, Alliances, Product, and Operations.

Influence senior stakeholders and contribute to enterprise-wide initiatives.

Navigate complex organisational environments and align diverse stakeholders around common objectives.

Serve as a visible leader and advocate for the Services Sales function.

Experience and Qualifications

Significant experience leading Services Sales or related customer-facing organisations within enterprise software or technology environments.

Proven track record of delivering commercial growth and building high-performing teams.• Experience leading managers and developing future leaders.

Strong understanding of enterprise software implementation, consulting, and customer transformation programs.

Experience supporting large, complex, multi-stakeholder opportunities and executive-level engagements.

Demonstrated ability to influence senior leaders and drive alignment across multiple functions.

Experience leading through organisational change and business transformation.

Leadership Profile

The successful candidate will demonstrate :

Strategic thinking and strong business acumen.

Executive presence and credibility with senior stakeholders.

Commercial leadership and growth orientation.

Consultative problem-solving and customer-centricity.

Strong communication and influencing skills.

The ability to operate effectively in ambiguous and evolving environments.

A passion for developing people and building high-performing teams.

Curiosity and forward-thinking perspectives on workforce transformation, AI, and the future of services.

Success in This Role

Success will be measured through :

Achievement of regional growth and services sales objectives.

Strength of pipeline, forecast accuracy, and commercial performance.

Development and retention of a high-performing team.

Increased adoption of consultative, outcome-based selling practices.

Executive stakeholder confidence and engagement.

Operational effectiveness and continuous improvement.

Contribution to broader business strategy and organisational transformation.

This role offers the opportunity to lead a strategically important function, influence business direction, and shape how services drive customer outcomes and long-term growth across a dynamic and evolving market.