Director, Strategy & Planning, Community Operations

About the Role

The Director and Head of CommOps Global Strategy & Planning will be a trusted advisor to Community Operations and Uber leadership, to identify and tackle key opportunities, solve top-priority strategic problems, build financial and operational rigor and accountability. and facilitate leadership decision-making. This role will champion a culture centered around customer centricity/advocacy, operational excellence and tech fluency. Further, this role will provide hands-on leadership to help design, prioritize, and implement projects to drive some of our cross-org big, bold bets as well as help make decisions that help build support into a growth and loyalty generator as well as competitive advantage for Uber. We're looking for someone who can set a vision and solve problems from 30,000 feet as well as dive deep into the details. You will also develop and incubate operating models and support strategies, driving positive change in every aspect of the business.

You will report to the Vice President, Global Community Operations, GSS & UAIS, and work with a wide range of partners within Community Operations and across Uber, to continuously improve our customer experience across all lines of business. You will lead and guide a team of impactful strategy, planning, and program management professionals. This role will be based out of Uber offices in Bay Area (San Francisco/Sunnyvale) or New York.

What You'll Do

Build & Influence Vision & Strategy: Develop the overall customer experience strategy in close partnership with leaders across Comm Ops, Ops, Tech, Finance, and other cross-functional teams

Lead the global annual Strategic and Budget Planning process: Work with a global leadership team to set strategic priorities, org-wide goals, and share best practices. Connect the dots across the business to surface unique perspectives and insights.

Drive Strategic Projects & Programs: Act as a trusted program owner and problem solver, seamlessly navigating between big-picture thinking and operational execution. Be an inventive, go-getter multitasker who supports teams across the globe. Serve as

the go-to person for many key initiatives, not just for Comm Ops, but across key teams within the organization such as Finance, Marketing, and Product.

Drive Decisions: Serve as a trusted advisor on key global decisions. Develop and lean on a deep understanding of how decision making and progress is made within our organization.

Build Relationships and influence cross-org effectiveness: Develop deep relationships with relevant leaders and teams of other functional areas (Finance, Product/Engg/DS, Marketing, BD, Regional Ops, Legal, etc) to ensure we are aware of critical gaps in strategy or execution, apply all available tools to tackle the toughest problems, and execute across organizations and LOBs in alignment with global strategic priorities and leadership's desired outcomes. Drive quality decision-making in a global, matrixed organization by applying superior critical thinking skills and a principled, rel="nofollow" target="_blank">https://jobs.uber.com/en/benefits

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Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.