Director, UX Design

Director, UX Designer

About the Role

It’s an exciting time for UX at Arctic Wolf. As the company scales, we are evolving how user experience contributes to product strategy, accelerates development, and delivers measurable outcomes for customers.

The Director, UX Design will lead a high-performing UX team while collaboratively defining and driving experience strategy across Arctic Wolf’s XDR platform. This role sits at the intersection of Product, Engineering, Security Services, and AI innovation—ensuring that user experience is a core driver of product success.

You will be responsible for scaling UX research and design capabilities, establishing effective operating models across globally distributed teams, and ensuring that design is both deeply customer-centered and aligned to business outcomes. You will also play a key role in advancing how AI is applied across the design and development lifecycle, enabling teams to move faster while maintaining quality and coherence.

Responsibilities Include:

Lead UX strategy aligned to product vision, customer needs, and business goals

Partner with Product and Engineering leadership to influence roadmaps and prioritization

Contribute towards UX success metrics and ensure measurable impact on adoption, usability, and customer outcomes

Lead and develop a team of UX designers and researchers

Coach and mentor senior research and design ICs and emerging leaders

Foster a high-performance, collaborative, and outcome-driven culture

Act as a strategic partner to Product, Engineering, and executive stakeholder

Represent UX in planning cycles, strategy discussions, and executive reviews

Ensure strong alignment across globally distributed teams (e.g., North America and India)

Drive cohesion across information architecture, interaction patterns, and design systems

Ensure design excellence and high-quality user outcomes across all touchpoints

Define best practices for designing AI-enhanced user experiences

Lead adoption of AI-enabled workflows, including rapid prototyping and design iteration using modern AI tooling (e.g., Claude-based environments)

Establish frameworks for evaluating and improving AI-generated outputs within the design process

Define and scale UX research strategy and operating model

Ensure research insights directly inform product decisions and prioritization

Build research capability across the team (including hybrid designer/researcher roles)

Create scalable practices, rituals, and governance that enable effective team execution

What Success Looks Like

UX is embedded as a strategic partner in product and engineering decisions

Measurable improvements in product usability, adoption, and efficiency

Increased design velocity through effective use of AI and scalable systems

A strong, engaged UX team with clear growth paths and leadership depth

Seamless collaboration across global teams and functions

About You

Qualifications

• 10+ years of experience in UX design, with at least 5 years in a leadership or management role

• Proven experience leading and scaling UX teams in complex SaaS environments (cybersecurity experience is a plus)

• Demonstrated ability to influence product strategy and drive cross-functional alignment

• Experience working with globally distributed teams

Skills & Expertise

• Deep expertise in user-centered design, interaction design, and information architecture

• Strong understanding of UX research methods and how to operationalize research at scale

• Experience designing for complex systems and workflows across web-based platforms

• Familiarity with accessibility standards (WCAG) and inclusive design principles

• Experience leveraging AI tools to accelerate design workflows and improve outcomes

• Strong communication and storytelling skills, including executive-level presentations

Leadership Traits

• Strategic thinker with a strong bias toward action and outcomes

• Skilled at balancing vision with execution

• Collaborative and influential across disciplines and organizational levels

• Passionate about growing teams and developing people

Why This Role Matters

Arctic Wolf is evolving how products are built—integrating AI into the development lifecycle and scaling teams globally. This role is critical to ensuring that as we move faster, we also build better, more intuitive, and more impactful experiences for our customers.

You won’t just help design products—you’ll help define how UX drives the future of cybersecurity.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All India wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible annual leave, paid holidays and volunteer days

• Training and career development programs

• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

• Fertility support and paid parental leave

• Employee Assistance Program

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com. View our Hiring Page to learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for thisposition.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.