Dispatch Associate II

Primary Job Posting Location:

Hannon, Ontario Canada

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Primary Responsibilities

Yard Access Control

• Monitors the buzzer and grant access to trailers and vans entering the yard.

• All carriers vehicles that have business at UPS are allowed entry in timely manner and are directed to appropriate dock doors.

• Know which dock doors correspond to what account / client / team, based on information provided by driver.

• Proactively monitor yard traffic and activity to ensure safety and security, and performs safety and security checks and inspections for trucks and dock doors systems

Yard and Driver oversight

• Proactively monitor yard traffic and activity to ensure safety and security.

• Manage trailers stored in the yard. Perform trailer inspections, locking / unlocking and other tasks as needed.

• Job Type: Full-time – Permanent, On-site position

• Workdays: Monday to Friday (must be able to work all 5 days of the week)

• Shift Hours: 40 hours per week

• Schedule: Monday to Friday, 11:00 AM to 7:00 PM

• Shift Duration: 8 hours per day (requires flexibility with start and finish times)

• Work Location: 399 GLOVER ROAD, HANNON, ON L0R 1P0, Canada

• Compensation: 19.42$ CAD per hour

Appointment tracking – INBOUND and OUTBOUND

PREPLANNED

• Inbound Shipments
  All appointments scheduled by the client or carriers are:

  • Recorded in the Dispatch Log by the Receiving Team or Team Leads.

  • Communicated promptly to the Disapatcher.

  • Support in scheduling and booking appointments

• Outbound Shipments
  All appointments scheduled by Team Leads or Admins are:

  • Recorded in the Dispatch Log by the responsible Team Lead or Admin.

  • BOL for scheduled pickups to be left in the Dispatch Office.

  • Support pickups scheduling

  • Support orders routing

UNPLANNED

Any unplanned deliveries or pickups are added to Dispatch Log in timely manner.

Coordination with Operations Teams

OUTBOUND

• Dispatcher is expected to be aware of all scheduled pickup appointments for the day and must direct carriers to the appropriate dock upon arrival.

• The Dispatcher must enforce strict Health & Safety protocols at dock doors. Staff may only access the truck once it is locked, immobilized, and the driver is in the dispatch office. Conversely, the driver must not be released until all staff access to the truck is blocked.

• Upon any carrier’s arrival, the Dispatcher must check with all operations teams to confirm if they have loads scheduled with that carrier.

• If an additional switch is needed in advance, the Dispatcher should coordinate with relevant teams proactively.

• The dispatcher communicates daily with accountants regarding small package requirements and coordinates with carriers to request and schedule additional pickups as needed, based on forecasted capacity.

• Dispatcher is expected to support cross dock operation for some accounts, including sorting shipments on a containers, organizing shipments for carriers and pickups and creating shipping labels for small parcel shipments.

Communication and Contacts

• The Dispatcher will be provided with a list of Key Contacts from each team / shift, along with Team Lead or Supervisor as backup point of contact.

Support Loading & Offloading

• The Dispatcher is expected to assist with trailer loading and offloading.

• The Dispatcher may also support by transferring pallets from Account Zones to Staging Zones and preparing them for loading before the carrier arrives.

INBOUND

• Dispatcher is expected to know what delivery appointments are booked for the day and direct the carriers to appropriate docks whenever they may arrive.

• The Dispatcher must ensure that both the carrier driver and the Receiving Team have successfully connected and acknowledged each other before moving on to the next task.

PARCELS

• Dispatcher to load / unload all parcel shipments including but not limited to UPS, FedEx, Purolator, DHL, Canada Post.

• Since, parcels deliveries may contain items for multiple accounts or individuals, The dispatcher must securely store the parcels and notify the appropriate teams and/or individuals to collect their items.

Other Considerations

• Ensure Dispatch Log is always current and ensures information completeness and accuracy. Double-check all appointments and dock assignments to avoid conflicts and bottlenecks.

• Maintain open communication with all team leads / designated personnel from each team and shift to stay aware of any last-minute changes.

• Support management by providing inputs for capacity planning and performance monitoring.

• Ensure dispatch operation meets and exceeds quality, productivity and KPIs benchmarks set.

• Analytical thinking and problem solving.

Qualifications:

• Bachelor’s degree or international equivalent (preferred)

• Proficiency in computer applications, including Microsoft Office

• Experience with CargoWise is an asset

• Experience with WorldShip is an asset

• Knowledge of Warehouse Management Systems (WMS) is an asset

Additional Information:

• Applications must include an updated resume.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.