Dispatcher/AEMT - LifeFlight Event Medicine

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

LifeFlight Event Medicine CRT & Comms

Job Summary:

The Dispatcher is responsible for coordinating medical support at event venues in conjunction with command staff and serves as the primary communication hub. When an injury or illness is reported, the Dispatcher receives emergency (911) or service calls, assesses urgency, gathers critical information, and dispatches appropriate medical personnel or resources. The Dispatcher monitors and tracks patient movement, unit locations, and response activities using radio communication, phone systems, and computer-aided dispatch (CAD) tools. Acting as a liaison between callers, field personnel, and command staff, the Dispatcher ensures timely, effective, and appropriate care. Responsibilities also include maintaining detailed and accurate incident documentation, prioritizing multiple requests, adhering to safety protocols, and ensuring confidentiality and compliance with established procedures.

Schedule is event‑driven and may vary week to week based on operational needs.

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KEY RESPONSIBILITIES

• Track inbound, staged, and outbound ambulances and medical assets at Event Medicine venues and events

• Maintain real-time awareness of all event medicine assets located at assigned venue/event

• Maintain real-time awareness of helicopter air ambulances operating in the Mid-Cumberland Region of Tennessee.

• Relay safety advisories, including weather updates and relevant environmental activity.

• Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5.

• Facilitate requests for patient transports by external EMS agencies as needed at events.

• Assist with the coordination of Event Medicine and EMS resources/responses during mass casualty incidents or disasters.

• Facilitate interoperable communications.

• Maintain effective communication and coordination with Law enforcement, security teams, hospitals, EMS agencies, and emergency services.

• Understands the operations, updating, and applications of all communication equipment, including troubleshooting, and up to programming.

• Communicate information and emergency notifications to crew members in an efficient, concise, and courteous manner.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

Listening (Intermediate):

• Actively engages in all forms of communication, showing genuine interest.

• Consistently applies the listening process: hear, understand, interpret, and respond.

• Recognizes and responds to non-verbal and paralinguistic cues including emotions, body language, tone, and behavior.

• Ensure speakers feel heard and understood.

• Skillfully paraphrases for clarity and support.

• Use open-ended questions to deepen understanding.

• Prioritizes focused attention, rescheduling if unable to be fully present.

Decision Making (Novice):

• Makes multiple decisions impacting areas of direct responsibility.

• Takes full ownership of problems and outcomes.

• Decides effectively in fast-paced or changing environments.

• Consider a broad range of alternatives, including those beyond the immediate scope.

Change Management (Novice):

• Applies a structured approach to adapt to workplace changes and develop coping strategies.

• Offers sound recommendations and supports testing and quality assurance of solutions.

Pinpoints operational inefficiencies and drives solutions using a consistent, structured methodology.

Emergency Management (Novice):

• Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.

• Has an understanding of mass casualty operations and priorities, swiftly adapting operational protocols to meet the capabilities of the team and incident demands.

• Ability to operate in austere environments, adapting to conditions without modern amenities.

Additional Job Description

Below is an example of Physical Requirements and Physical Demands. Refer to Workday to populate this section based on the job’s career ladder.

Additional Job Description

PHYSICAL REQUIREMENTS

"Heavy Work" category requiring exertion of 50 to 100 lbs. of force occasionally and/or up to 20 to 50 lbs. of force frequently and/or up to 10 to 20 lbs. of force continually to move objects.

PHYSICAL DEMANDS

Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. - Frequent
Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area. - Occasional
Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes. - Occasional
Radiation: May be exposed to occupational radiation, requiring enrollment in VUMC's Radiation Safety Program which includes training, use of personal protective equipment with lead shielding, and personal dose monitoring. - Not Applicable
Vibration: Subject to oscillating movement. - Not Applicable
Dust - Not Applicable
Bimanual Dexterity: Requiring the use of both hands. - Frequent
Proximity to moving mechanical parts - Not Applicable
Working in high, exposed places - Not Applicable
Electrical current - Not Applicable
Odor - Not Applicable
Mist - Not Applicable
Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. - Not Applicable
Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. - Not Applicable
Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips. - Continuous
Smell: Ability to detect and identify odors. - Continuous
Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. - Continuous
Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information - Continuous
Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. - Frequent
Communication: Expressing or exchanging written/verbal/electronic information. - Frequent
Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. - Frequent
Reaching below shoulders: Extending arms in any direction below shoulders. - Frequent
Reaching above shoulders: Extending arms in any direction above shoulders. - Occasional
Crouching/Squatting: Bending body downward and forward by bending legs and spine. - Occasional
Kneeling: Bending legs at knees to come to rest on knee or knees. - Occasional
Crawling: Moving about on hands and knees or hands and feet. - Not Applicable
Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces - Frequent
Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. - Occasional
Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles - Occasional
Push/Pull: Exerting force to move objects away from or toward. - Frequent
Carrying over 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Occasional
Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Frequent
Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device - Frequent
Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another - Frequent
Standing: Remaining on one's feet without moving. - Frequent
Walking: Moving about on foot. - Frequent
Sitting: Remaining in seated position - Occasional

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

LIC-Emergency Medical Technicians Basic - Licensure-Others

Work Experience:

Relevant Work Experience

Experience Level :

1 year

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.