Dispute Analyst with European Languages
Medtronic
Warsaw, Mazowieckie, Poland
Full-Time
Competitive
OfficeAssociate
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
Medtronic is focused on collaborating with stakeholders around the world to take healthcare Further,Together. At Medtronic, we value what makes you unique.
We are seeking candidates with professionalproficiencyin at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, Finnish, or English. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.
At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.
Responsibilities may include the following and other duties may be assigned:
Support in resolvingdifferent typesof disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documentsrequiredfor the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies
Measuring and reporting compliance of your department's service level agreement with internal customers
Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often asdeemednecessary
Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies
Communicating regularly with national and regional contacts for information and/or changes related to the process
Required Knowledge and Experience:
Professionalproficiencyin English plus at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, or Finnish.
Able to work with under time constraints
Minimum of 1 year of relevant experience in Customer Care Operations Departments
Comfortable with M.S. Office – Outlook, Excel
Proactive and investigative mindset as well asa high levelof attention to detail and strong analytical skills
Team-player who at the same time work independently on moderately complex projects with general supervision
Experience within a Shared Services Environment or Customer Care or/and with Accounting / Cash CollectionandExcel knowledgeare desirable.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.