Primary Duties and Responsibilities:

Major Accountabilities:

• Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team throughregularfieldvisits;AssisttheFCMsinpeakorabsenceperiodstoensureastreamlinedprogramfrom a HCP’s perspective; Sets FCM Team objectives and KPIs and generates/maintains tools to generate significantperformancemetrics;Ensuresteamreadinessfortimelyfieldimplementationofcurrentandfuture projects;

• ForecastsandallocatesresourcestosupportgeographicalneedsoftheprograminkeepingwithKey Performance Indicators;

• CollaborateswiththeClient’spointofcontactinactivities,issuesandinsightsrelatingtotheFCMs’duties and responsibilities;

• ProvidescontinuousfeedbacktotheSeniorProgrammanager,theClient’sPointofContactandotherrelevant internal and external stakeholders to ensure Best in Class status of the patient support program;

• May be required to be on standby/on call as part of this role.

• Responsible to report all Adverse Events to the assigned units/departments

Responsibilities include:

Client Interaction

• Provide leadership on client account

• Responsible for strategic program management

• Ongoing communication with key client personnel to review FCMs KPI and performance reports

• DevelopsstrategiesandactionplanincollaborationwithProgramManagementteamandClientkey stakeholders.

Team Management

• • Act as a role model, provide leadership and direction

  • Work with management team to ensure clear understanding of team mission and goals

  • Workwithmanagementteamtohelpidentifyskillsthatareneededforprojectsorworkactivitiesandmatch skill requirements with available talent

  • Proactive management and provide direction to the FCM team

  • Assist in recruiting by interviewing and hiring for vacant positions

  • Conduct Performance Reviews and Professional Development for the FCM team

  Training and Mentoring

  • Manage, train and motivate FCM team

  • Assist in training and developing FCM team

  • Spends a significant proportion of time in the field with the remote team

  • Develops succession plans for key team members

  • Recruits, trains and develops high achievers

  • Provides leadership to FCM team and participates as facilitator for learning programs

  Program Management

  • Provide strategic guidance to the FCM team to optimize customer program experience

  • Proactive facilitation and management of activities and milestones

  • Ensure effective execution of best in class holistic services

  • Monitoractivities(KPIs)toensuresuperiorcustomerexperienceandensurecompliancewithProgram's operating procedures

  • Utilize systems (CRM, Reports) to monitor, train and coach FCM team

  • Works closely with management team to promote synergy and identifyefficiencies

  • Workscloselywithmanagementteam,client’sPointofContactandotherrelevantinternalandexternal stakeholders for strategic alignment

  Financial Accountability

  • Approve purchases, contracting, expenses, mileage and other budget related expenses

  Customer interaction

  • Act as program champion with influential stakeholders

  • Obtain feedback and input on program enhancements

  • Be a key strategic partner for the client Sales Team

  Technical Skills and Expertise

  • Stay abreast of industry trends and important pending legislation impactingbusiness

  • Identify and collaborate with internal and external resources and experts