As a Division Lead in the Fraud First Response Team, you will be instrumental in supervising and directing a team committed to aiding our customers who have been victims of fraudulent activities. Your role will encompass providing leadership and guidance to the team, ensuring that support is provided to fraud victims in an efficient and empathetic manner. You will also be responsible for steering the team through changes and operational enhancements. Your duties will extend to leading multiple high-performing teams, fostering a culture of "Right First Time" service, and enforcing exceptional operational standards across our fraud operations. Furthermore, you will guide the transition from building and expanding the team to the BAU (business as usual) phase.
