As a Document & Business Solutions (DBS)- Operations Supervisor, you are responsible for end-to-end oversight and execution of mail, scanning, and print operations. This role requires hands-on expert knowledge across the full operational lifecycle, so you can effectively manage and coach the production teams, ensure consistent SLA / quality / compliance delivery, and serve as operational production backup by stepping into day-to-day processing when coverage or volume requires.
You will work across DBS production environments/locations (4 within Buenos Aires area) as needed to meet business demand and customer commitments.
This is not a desk-only supervisory role-candidates must be able to lead and also perform end-to-end mail/print production activities as operational backup when required.
Job Responsibilities:
- End-to-end operations leadership for DBS services (mail, scanning/digitization, print production), ensuring daily workflow runs smoothly (capacity, performance, quality, escalations) and meeting DBS standards/SLAs.
- Customs/import management, owning relationships with customs agents and handling complex import situations.
- Hands-on production support, operating equipment (postage, X-ray, inserting, printing, scanning) and serving as backup by performing production work when needed.
- Quality control: enforce QC measures, address defects/rework with root-cause resolution.
- Controls, compliance, and safety: identify and correct non-compliant activities, ensure site Health & Safety, and safeguard confidential/personal information.
- Client/stakeholder management: build relationships, respond to service needs, and resolve complex inquiries/escalations (mail research, discrepancies).
- Operational management & continuous improvement: implement new services/projects, maintain local procedures, manage inventory/fulfillment and logistics, keep advanced tracking/reporting (Excel), and drive process improvements.
- Work coverage requirements: rotate across up to 4 Buenos Aires locations, Mon-Fri 9-6 with flexibility for coverage, 100% onsite, plus administrative/other assigned duties.
Required Qualifications, Skills and Capabilities:
- Proven end-to-end operations experience in high-volume print production environments, with the ability to step into production roles as needed.
- 5+ years' experience in high volume professional printing.
- 10+ years' experience in team management (or equivalent demonstrated leadership in operations).
- Intermediate English (spoken and written).
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook), including comfort retrieving/sorting data in Excel.
- Demonstrated ability to work under minimal supervision, prioritize, and follow through in fast-paced production environments.
- Strong customer service mindset and professional stakeholder communication.
- Detail- and deadline-oriented; high standards for confidentiality and controls.
Preferred Qualifications:
- Experience with mail environments (e.g., x-ray screening, chain-of-custody processes).
- Experience supporting multi-site operations and variable shift coverage.
- Experience with inventory control systems and operational KPI reporting.
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
