Domain Owner Field Control Tower and Prof Services Digital Excellence
nbn® Australia
Unknown, Unknown, Australia
Full-Time
Competitive
HybridExecutive
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A fantastic opportunity has presented itself for a Domain Owner – Field Control Tower & Prof Services Digital Excellence reporting to Executive Manager, Field Pipeline & Digital Delivery
A bit about your role
The Domain Owner – Field Control Tower & Prof Services Digital Excellence leads the design and continuous improvement of end-to-end field operations by translating strategic direction into practical, field-ready solutions that improve technician productivity, reduce inefficiencies and rework, and strengthen quality outcomes. You bring deep domain expertise and shape operating models, processes, and digital solutions across workflow digitisation, mobility, tooling, and AI, while maintaining a clear digital blueprint. Working closely with a multidisciplinary team and stakeholders, you define user journeys, requirements, and scalable designs that are fit-for-purpose and aligned to business priorities. You ensure solutions deliver sustained impact through strong adoption, effective implementation, and ongoing optimisation, using insights, performance data, and industry best practice to drive continuous improvement in operational efficiency, user experience, and end-to-end field performance.
A bit about you
The ideal candidate brings a strong blend of domain expertise, service and process design capability, and leadership experience, with a track record of leading cross-functional teams and working across operational and technology environments. You apply human-centred design and structured problem-solving to deliver practical, scalable solutions, while setting clear standards and measurable outcomes. You’re confident engaging and influencing stakeholders at all levels, using data and insights to guide decisions, track value, and drive continuous improvement, while building high-performing teams focused on delivering sustainable results.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a permanent opportunity and applications for this role will close at midnight Sunday, 12th July 2026.
To be eligible for this role, you must have full working rights in Australia.