Overview
TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM
To offer eligible Service Members currently approved to participate in the DoW SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.
Responsibilities
- Provide assistance in handling the scheduling requests by evaluating resources, liaising with WFM, Operational Leaders, L&D, Recruiting and Training, etc., and making applicable changes to schedules
- Assist with the coordination and execution of the operational planning of training events and meetings, which may include contracts, facilities, room reservation, staffing, technology, equipment, logistics, and other related issues
- Maintain training system, the on boarding and off-boarding logins for Trainees and Trainers, which includes Verint and the Navy Federal Learning Center
- Collaborate with trainers/supervisors/leadership to maintain lists for testing IDs, IT requests for training rooms, print graduation certificates, workbooks and prep class items
- Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
- Develop and apply a sound understanding of the business unit's functions and their relationship to those of other business units
- Represent the business unit in task groups and project meetings to provide availability of resources and planning/scheduling for classes
- Work autonomously within established procedures and practices
- Identify, research, and document operational correlations, administer operational workflow and functions, and lead portions of projects that are routine within the business unit or function
- Research and synthesize data; present conclusions and recommendations to management
- Prepare summaries, analyses, reports, charts, graphs, instructions, memoranda and manuals/reference materials for benchmarking purposes or for inclusion in required EOM reports and other ad hoc reports
- Perform other duties as assigned
Qualifications- Experience in solving administrative, operational and/or system problems and issues
- Experience in and exposure to managing multiple priorities independently and/or in a team environment to achieve goals
- Desired - Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Desired - Knowledge of systems and software used at Navy Federal
- Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
- Effective organizational and prioritization skills
- Effective skill in maintaining accuracy with attention to detail and meeting deadlines
- Effective research, analytical, and problem solving skill
- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Effective skill in leading projects and/or initiatives of small to medium scope
- Effective skill in interpreting and synthesizing large amounts of information
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills
- Effective database and presentation software skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
- Effective skill in maintaining composure and professionalism under stressful situations
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
