eCOA Testing Team Manager

eCOA Tesing Team Manager - People Leader and significant eCOA Testing experience essential

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

eCOA Testing Team Manager

The Manager’s primary responsibility is to manage the development of the Clinical Outcome Technology (COT) Testing team. This involves oversight of the team’s testing portfolio including resource allocation, process needs assessment and development, and expanding scope of services and client base. The Manager, PCS may also be involved in performing ad hoc test lead and testing activity as required.

The Manager will guide staff development through identifying skill needs, delegating tasks appropriately and motivating project staff to provide outstanding client service and high quality deliverables.

Responsibilities

• Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance.

• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

• Travel (approximately 5%) domestic and/or international.

Strategic

• Actively supports the growth and integration of service areas with PCS.

• Responsible for the development and the driving of continuous improvement initiatives within the COT department.

• Ensures the development, communication, and execution of functional processes in a manner consistent with the framework of the COT department

• Responsible for the human resource management activities including maintenance of proper staffing levels, resource optimization, attainment of individual and team goals, employee relations, mentoring, talent/career development, and rewards/recognition based on achievement of goals.

• Ensures resources are shared dynamically to meet the demands (internal and external) of specific areas within the department

• Leads, inspires and ensures appropriate ownership and accountability in a global, often virtual, environment

• Proactively and independently expands eCOA knowledge base on constantly evolving industry-related trends, news and best practices

• Continually cultivates, develops and maintains positive business relationships with other functional teams and departments within ICON

• Responsible for teams’ alignment and support of sales efforts

Functional

• Develops staff through training and coaching opportunities and by creating and maintaining methodologies, tools, training manuals, and checklists to improve the department’s processes and overall business organization

• Proactively communicates department’s objectives and results with clients, leadership team and all functional partners

• Represents department at internal and external meetings and strategy review presentations/overviews as appropriate

• Facilitates identification and resolution of project issues; aides in the development of CAPA responses as-needed

• Monitors and tracks project team’s deliveries in accordance with timelines, product quality, timeliness and professionalism

• Oversee UAT strategy and execution for eCOA platforms, ensuring test coverage aligns with study requirements and procedural expectations

• Mentor and mange UAT testers and test leads, review test scripts, resolve escalations

• Act as the primary liaison between the testing team and operational users

• Ensure platform readiness for go-live

• Such other duties and tasks as are allocated to you at the reasonable discretion of the Company.

• Responsible for ensuring compliance with all relevant SOPs, policies and procedures.

What you willl need

• Bachelor’s degree in related field or equivalent experience
• Previous experience of managing/leading a team
• Significant experience in eCOA, research technology, Outcomes Research, or eClinical/Clinical field or related services/industry.
• Experience in user acceptance testing methodology and concepts
• Comfortable managing a variety of tasks at one time
• Strong leadership, influencing, and motivational skills
• Excellent communication skills
• Fluency in English both verbal and written
• Analytic, problem-solving skills
• Focus on continuous improvement

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply