eCommerce Product Manager - Shop & Browse
Floor & Decor
Atlanta, Georgia
Full-Time
$401
HybridManager
Purpose
Floor & Decor is hiring a Product Manager responsible for creating andmaintaininga best-in-class shopping experience on flooranddecor.com, primarily focused on Ratings & Reviews and later moving into other areas of the shopping funnel. This Product Manager will work in close collaboration with Merchants, Online Merchandising, Store Ops, Marketing &ITand other product managers covering tangentially related products. This position is a key contributor to the success of flooranddecor.com in the market andseeksto drive revenue and enhance customer experience through product evolution, enhancement, and optimization efforts. The products this role mayoverseefrominceptionto sunset may include but is not limited to:
Ratings & Reviews
Product Q&A
Product Data Modeling
Product List Pages
We are looking for someone with a passion for digital experience who puts the customer experience first to drive a strong roadmap & execution of roadmap plans. The ability todemonstratepositive performance and increased competitiveness forthe digital productis incredibly important to success in this role.The successful candidate is data driven,curiousand motivated with a strong attention to detail.
Minimum Eligibility Requirements
2+ years of digital product management and/or business analyst experience
Strong analytical skills and the ability to learn quickly
Must be organized andpossessstrong problem-solving skills
Ability to multi-task and work in a fast-paced environment
Solid understanding of Software Development Life Cycle (SDLC) and Agile methodologies, with experience collaborating closely with engineering and design teams
Demonstrated ability to manage and prioritize multiple concurrent initiatives,maintaininga balance between online and in-store impact and requirements.
Proficiencyinidentifying, analyzing, andutilizingdata to shape product vision, strategy, and requirements, with a focus on both web and omnichannel retail contexts
Skilled in using data to guide both short- and long-term product decision-making for online sales growth and customer satisfaction withproficiencyin Microsoft Excel
Demonstrated success delivering digital products end-to-end, from ideation and roadmap planning to launch and post-launch analysis
Effective collaborator with cross-functional teams, able to bridge the gap between business, technology, and customer experience teams to achieve unified results
Demonstrated ability to work independently as well as cross-functionally with a team to execute tasks and projects and achieve desired results
Strong written, verbal, interpersonal, and negotiation skills, with the ability to communicate effectively across technical and non-technical audiences in addition to senior leadership
Ideal but not Required
Customer-Facing Digital Product
Ratings & Reviews
Customer Generated Content
Product Data Modeling
1+ years of eCommerce experience ideally with SalesforceCommerceCloud/ Demandware
Essential Job Functions
Define and prioritize features that enhance the eCommerce shop & browse journey, includingratings& reviews, productlisting, productdetails,searchand other relatedexperienceswhereneeds/ opportunities arise.
Provide actionable prioritization recommendations to the Shop & BrowseProduct Manager,aligning withbusiness goals and customer needs.
Participate in production support activities including but not limited to replicating issues, reviewing customer sessions and/or systems logs toidentifyimpact, potential rootcausesand fixes.
Conduct market research and competitor analysis, incorporating user feedback toidentifypain points, opportunities, and trends in eCommerce.
Collaborate with cross-functional teams to gather requirements, write user stories, and create product specifications that align with the end-to-end customer experience.
Partner with development teams to ensuretimely, high-quality delivery of features, enhancements, and technical integrations.
Conduct user acceptance testing (UAT) to confirm that new features meetfunctional, usability, and performance standards.
Define and track and analyze KPIs (e.g.,conversion rates, checkout abandonment, fulfillment times, and customer satisfaction) to measure feature impact andidentifyimprovement areas.
Use data analysis and user insights to continuallyoptimizefeatures and drive data-informed product decisions.
Adapt product features and strategies based on evolving user needs, market dynamics, and feedback.
Working Conditions (travel, environment)
Physical/Sensory Requirements
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.