Eligibility Representative

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well being, and peace of mind of those we serve.

Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

We are looking to extend our KSA operation team.

This role supports and delivers straightforward administrative and/or other basic business services in Eligibility.

What You’ll Do

• Implements and maintains eligibility for benefits.

• Implements, updates, and maintains automated, direct connect and/or manual eligibility data.

• Interacts with internal partners and/or external clients/vendors. Generates reports to identify and resolve discrepancies.

• Identifies process improvement opportunities for own cases.

• May negotiate and resolve eligibility with clients.

• May provide technical support for the electronic processing of eligibility.

• Ensures customer data is installed accurately and timely.

• May work with client's format and internal Systems to resolve errors.

• May interact with Systems to resolve technical issues. General knowledge of manual and automated eligibility.

• Familiar with reporting tools. Technical understanding of systems. Issues tend to be routine in nature. Good knowledge and understanding of Eligibility and business/operating processes and procedures. Works to clearly defined procedures under close supervision

Qualifications:

• Bachelor’s or Diploma degree in insurance field or similar

• Minimum of 1 year experience ( Fresh grad with intership are considered as well )

• Familiar with reporting tools

• oral communication skills in both Arabic and English

• Proven ability to work independently as well as a productive member of a team.

• Exceptional organization and time-management focus.

• Technical understanding of systems. Issues tend to be routine in nature.

• Good knowledge and understanding of Eligibility and business/operating processes and procedures.

• Works to clearly defined procedures under close supervision

Why Join Us

• Competitive salary and benefits package

• Multicultural and hybrid working environment with international exposure

• Private Medical Insurance and employee wellbeing benefits

• Educational Development Program to support your continued growth and learning

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.