Employee Benefits Account Manager- Small Group Team Lead

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB isone ofthelargest global insurance and employee benefitsbrokers,providinga broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management productsand services. With over20,000 employeesinover500offices throughout North America, HUB hasgrown substantially, inpart due to our industryleading success in mergers and acquisitions.

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed youropportunities!

Benefits you may enjoy working at HUB International Midwest-East:

• Medical, Dental, and Vision (PPO, HMO, and HSA)

• Comprehensive Wellness Program

• 401(k) Retirement Plan

• Life and Disability Plans

• Vacation, Holiday, Sick, and Personal Time Off

• Pet Insurance

• Bonus Program

• Comprehensive Onboarding Program

• Continuing Education / Personal Development Programs

• Flexible Work Arrangements

• Employee Engagement Events

• Dress for Your Day Dress-Code

• Service Awards

Here’s Where You Come In

As an Employee Benefits Account Manager, you will manage an assigned book of business. Your focus will be retaining our clients through providingprofessional, courteous service to our clients, business partners, and HUB colleagues

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Job Responsibilities:

• Provide quality customer service to existing accounts.

• Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.

• Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts.

• Mentor, support and train Associate Account Managers and Team Assistants as necessary.

• Implement Client Service Plans as directed bythe accountteam and\or Team Leader.

• Maintain accurate client information in account management systems as assigned.

• Assistthe accountteam in providing quality customer service to existing middle market accounts.

• Act in capacity of client manager on assigned middle market accounts.

• Pursue a program for personal and professional development.

Cultural Expectations:

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.

• Ownership – Responsible to each other, our clients, and our goals.

• Teamwork – Together we attain greater success.

• Sincerity – Giving and receiving direct and caring communication

Qualifications:

• Life & Health insurance license

• 2-5 years of prior benefit experience

• Knowledge of Word, Excel, and MS Outlook

• A high school diploma with some collegepreferred

• Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members

• Ability and willingness to utilizethecompany’s computer system and software required. Good typing skills with an ability to compose clear and concise letters required

• Ability to understand policy forms and coverage descriptions required

• Organizational skills required

• Willingness to attend educational classes desired

• High attention to detail essential