Employee Services Specialist

What You’ll Do:

• Support a high volume of day-to-day employee inquiries (via case management, phone and email), while maintaining a strong knowledge of Workday business processes, HR programs, policies and offerings across the enterprise.

• Ensure accurate documentation of inquiries, categorization and action based on urgency to drive through to case resolution while leveraging effective case management practices, while engaging partner teams as required.

• Provide feedback for Workday Help training based on trends, opportunities and experiences.

• Support to set the standard for employee engagement through case management practices. Also accountable to contribute to the documentation of internal team practices for consistent employee support.

• Identify opportunities to continuously improve the overall employee experience from a case management, knowledge management, and business process lens.

• Maintain knowledge of trends, best practices and new capabilities to drive efficiencies.

• Provide feedback for tools and guides to support employees and internal stakeholders in navigating Workday processes efficiently and consistently.

• Support the maintenance of the Knowledge Articles within the established framework, including storage and maintenance of all documents, as required.

• Support the Knowledge Article updates in Workday requested by COE's in addition to internal resources in support of a positive employee experience.

• Support the annual review of all case questionnaires to ensure continuous improvement aligned with the employee experience.

• Provide Workday access to terminated employees when automation is not available following required authentication protocols.
  Accountable to learn and adopt to new functionality and enhancements and offer feedback as requested.

• Maintain an understanding of Workday business processes and dependencies (eligibility rules, validations) to support employee inquiries and identify opportunities to enhance and streamline the employee experience as the first point of contact.

• Accountable to work well alongside partner teams to deliver effective HR processes, best practices, standard and initiatives.

• Self management with support as required to provide employee support and ensuring all deliverables are met including cyclical events by actively learning about requests and team deliverables.

• Participate in projects related to the enhancement of the employee experience using an enterprise-wide lens and leveraging a centralized place of knowledge to support design decisions.

What You Bring:

• Minimum of 2-4 years of progressive Human Resources experience with at least 2 years of functional Workday experience, and previous case management experience with a focus on employee experience-related functions.

• Bachelor’s degree in human resources or a related field (or equivalent experience).

• Experience contributing to special projects and process improvement opportunities.

• Strong knowledge to support HR-related tasks, processes, services, programs, policies and cyclical events at Canadian Tire Corporation. Stay up to date on any changes, anticipating updates to knowledge articles and related resources.

• Business acumen and the ability to exercise judgment, such as maintaining confidential information with sensitivity and discretion.

• Excellent communication (written & verbal), relationship building, presentation, and interpersonal skills required. Fluency in both English and French is considered an asset.

• Demonstrated thorough knowledge of human resources policies and processes. Stays up to date with changes and anticipates impacts on the employee experience.

• Must be able to manage multiple priorities effectively, demonstrate close attention to detail, objectivity, be results-oriented, show initiative and creativity, and action focused.

• Curious and creative thinker with an innovative, growth mindset in approaching challenging problems.

• Demonstrated problem-solving abilities with a focus on providing effective solutions while understanding the big picture.

• Strong interpersonal skills for seamless collaboration with partner teams and employees at varying levels of technical proficiency.

• Knowledge of Workday set-up and experience working on Workday Help to support the People Experience (PEX) aspect of Workday Release Management upon request.

• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs and other applications; Jira, Share Point.

• Commitment to continued learning by actively participate in the Workday Community platform by joining relevant groups, forums, and discussions to stay on the latest enhancements and best practices.

• Flexibility to work around different time zones.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Broadband Salary Range: $53,000.00 – $88.000.00. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-AG2

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.