Employee Success Operations Associate Analyst

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.

The Senior Benefit Specialist is a hybrid role, leading benefit administration, employee support, providing excellent employee support. This role also serves as a key compliance steward, ensuring that benefit programs, HR policies, and people practices align with applicable regulations and internal governance standards. Leverages best practices and consistency in process design to ensure accurate and impactful application of benefit programs and procedures while remaining true to Salesforce culture. As a People Advisor lead, they are responsible for enabling them to answer to employee queries across multiple functions efficiently and correctly, always with the Employee Experience in mind.

Responsibilities

Benefits Administration and Compliance
- Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, high visibility Benefit programs, always with compliance in mind.
- Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs using AI technology
- Serve as the primary liaison between Benefit vendors
- Interpret and apply understanding of Employee Benefits, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees
- Track, report and analyse case trends utilising Service Cloud, a Salesforce technology-based case management system
- Manage or participate on special projects/programs requiring Benefit department stakeholder input
- Maintain a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations
- Partner with Legal, Compliance, and Audit teams to identify, assess, and mitigate HR-related compliance risks
- Maintain accurate and up-to-date documentation of policies, procedures, and program guidelines to support audit readiness
- Monitor legislative and regulatory changes impacting HR and benefits, proactively recommending policy updates as needed
- Support internal and external audits, including responding to data requests and ensuring records are maintained in accordance with data privacy requirements

People Advisor Lead
- Serve as a trusted advisor and escalation point for employees and managers on complex HR matters, including performance, employee relations, and organisational change
- Coach and guide managers on best practices for employee engagement, performance management, and career development
- Drive continuous improvement of people advisory processes, ensuring they are inclusive, equitable, and scalable across regions

Requirements

・Minimum 3 years' experience in human resources, including benefit administration, vendor management, and HR advisory experience
・Bachelor's degree preferred or equivalent experience

・Professional proficiency in Japanese is required.
・Prior experience working in a centralised human resource or shared services function preferred
・Working knowledge of employment law, HR compliance frameworks, and data privacy regulations (e.g., HIPAA, GDPR)
・Ability to build, develop, implement and engage in new service delivery approaches
・Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment
・Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions
・Experience working in a high volume, fast-paced environment, preferably in a high-growth technology company
・Ability to make decisions guided by policies, practices, procedures, and business plan
・Uses best practices and knowledge of internal or external business issues to improve delivery of services
・Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables

・Business fluency in English is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.