End User Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We strive to build a more equitable, inclusive world for our employees, customers, and communities.

The Role

As a System Administrator, you will solve complex problems and manage systems data for clients across various industries. Responsibilities include providing day-to-day solutions and security compliance, overseeing assignment queues, collaborating with technicians, and prioritizing tickets to deliver effective client solutions. The role provides opportunities to broaden knowledge across industries or specialize, and to recommend modernization options and identify new business opportunities.

Who You Are

• 1-3 years of experience in DeskSide Support
• Good written and verbal communication skills in English
• Basic troubleshooting skills related to OS issues on desktops and laptops
• Customer-centric approach with basic business etiquette
• Understanding of Incident Management processes
• Experience as a support engineer with a minimum of 12 months
• Basic understanding of OS, domain, Active Directory, Group Policies, and peripheral devices

Preferred Experience

• Excellent communication skills (U.S. accent preferred)
• Basic understanding of network connectivity including WiFi
• Knowledge of self-healing products such as SysTracks and Druva

Being You

Kyndryl fosters a diverse and inclusive workplace where employees can bring their whole selves to work and contribute to an equitable culture.

What You Can Expect

Access to state-of-the-art resources and Fortune 100 clients, opportunities to innovate, and comprehensive employee learning programs offering certifications from major tech platforms. Kyndryl provides benefits supporting employees’ well-being and encourages community involvement through volunteering and giving.