Description
- We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That MattersLeidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and ResponsibilitiesWe're looking for a motivated and customer-focused End User Analyst to support our customer base by delivering high quality, user facing IT support.
Working as part of the wider End User Support team, you'll play an important role in responding to incidents and service requests in a high paced and user-focused environment. This role is well suited to someone who enjoys hands on support, working directly with users, and contributing to a positive support experience across multiple channels.
You'll provide frontline assistance through Tech Bar walk ups, call handling, meeting room support, and site wide desk visits. With guidance from senior team members, you'll follow established processes, build technical capability, and contribute to consistently meeting service levels in a fast-paced support environment.
Key Responsibilities- Provide first- and second-level support across user-facing IT services, including Service Desk triage, call support, walk-up Tech Bar assistance, meeting room and AV support, and desk-side visits across site.
- Respond to incidents and service requests, ensuring issues are logged accurately, prioritised appropriately, and resolved or escalated within agreed SLAs.
- Support end-user devices and technologies, including Windows desktops and laptops, mobile devices, Microsoft 365 applications, and standard peripherals.
- Assist with endpoint setup activities such as device builds, user onboarding, basic provisioning, patching support, and troubleshooting under guidance from senior analysts.
- Contribute to asset lifecycle and ITSM processes, including device deployment, asset tagging, CMDB updates, and equipment decommissioning.
- Maintain and contribute to service documentation, knowledge base articles, and standard operating procedures to support continuous improvement and shift-left initiatives.
About You and What You'll Bring- Previous experience in a Service Desk, Desktop Support, or End User Support role, with exposure to high-volume incident and request environments.
- Working knowledge of Windows 10/11, Microsoft 365 applications, laptops, desktops, mobile devices, and basic networking concepts.
- Experience using an ITSM tool (such as Neurons, Cherwell or ServiceNow) for incident, request, and asset management, with an understanding of SLAs and customer service principles.
- Strong communication and interpersonal skills, with the ability to engage confidently with users in person, over the phone, and via remote support tools.
- A proactive and customer-first mindset, with a willingness to learn, follow processes, and grow technical capability within a supportive team environment.
This role does require the successful applicant to be an Australian Citizen and hold a or be able to obtain an NV1 level security clearance.
Diverse Team Members, Shared Values and a Common PurposeProviding our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps- To apply for this role, follow the links or apply via our Careers page.
- Recruitment process - virtual / face to face interview & background checks.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
- We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About LeidosLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and BenefitsPay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your DataBeware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
