Engineer, Customer Quality

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

About the Role:

Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product that we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 AND ESDS 20,20 as well as customer specific requirements.

What You Will Do:

• Root cause analysis and implementation of corrective action for 0KM concerns (mass production).

• Responsible for maintaining and continuous improvement activities to enhance the quality system.

• Manage containment actions for 0KM concerns and quality proactive notifications (including customer sorting & Quality Alerts).

• Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan)

• Execute IPSO Audit to ensure the transfer to production of new products is in accordance with approved data.

• Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).

• Support the quality Inspectors and technicians to ensure that products and processes comply with the relevant requirements of the quality management system.

• Preparation of QA reports.

• Develop control plans and ensure handover for Control Plan maintenance.

• PPAP submission process and provide customer feedback for approval.

• Ensure product audit.

• Other activities as required by the Sr. customer quality Engineer.

What You Need to Be Successful:

• B.S. Technical Engineering Degree or related.

• 3 years of prior experience as a Quality Engineer or 3 years of prior experience in an industrial product manufacturing environment.

• English 90%.

Bonus Points If You Have:

• Problem Solving skills.

• Knowledge of Quality Systems (IATF 16949, ISO 9001)

• Computer knowledge (Auto cad, Office: Word, Excel, PowerPoint, SAP, etc.)

• Control Plan knowledge.

• PPAP knowledge.

• MSA Measurement System analysis.

• Statistical Process Control (SPC)

• 8Ds.

• 5Whys.

• VDA.

• Automotive Customers portal experience.

What Makes You Eligible :

• Willingness to travel.

• Willingness to work in an office.

• Successfully complete a background investigation and drug screen as a condition of employment.

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University.

• Competitive wellness benefits.

• “Be Brilliant” employee recognition and rewards program.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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