Engineering Manager

At 2U, we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the worlds leading online learning platform, 2U powers more than 4,000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What Were Looking For:

An Engineering Manager to lead and manage operations within the Salesforce and CRM domain, ensuring seamless coordination of people, costs, and platform integrity. You will drive business outcomes by influencing technical roadmaps that leverage the full Salesforce ecosystem, with a strategic focus on Agentforce, Data Cloud and AI-driven automation. You are expected to navigate ambiguity and translate business priorities into high-performing, scalable CRM solutions.

Responsibilities Include, But Are Not Limited To:

Technical

• Architectural Ownership: Own the production environment and maintain a robust Salesforce architecture, ensuring scalability across Sales, Service, and Experience Clouds.
• Data Strategy & Orchestration: Lead the implementation and management of Salesforce Data Cloud, ensuring high-quality data ingestion, harmonization, and unification (Identity Resolution) to power downstream AI and analytics.
• AI & Agentic Workflows: Lead the strategy and deployment of Agentforce, building and managing autonomous agents that leverage Data Cloud insights to streamline business processes.
• Requirements Alignment: Collaborate with Product and Stakeholders to ensure CRM and Data strategies align with technical capabilities and long-term roadmap goals.
• SDLC & Data Governance: Accountable for the sprint lifecycle, ensuring best practices in Salesforce DevOps and strict adherence to data privacy and governance standards within the CRM.
• Quality & Integrity: Ensure code integrity (Apex, LWC) and declarative configuration quality, proactively seeking platform optimizations to reduce technical debt and data silos.

People Management

• Performance Leadership: Take hands-on responsibility for the CRM engineering teams performance and output.
• Mentorship: Set S.M.A.R.T goals, providing specific guidance on Salesforce career paths and emerging AI technologies and Data Cloud.
• Talent Pipeline: Build and grow the team through recruitment and interviews, specifically looking for talent capable of navigating the shift toward agentic AI.
• Team Health: Prioritize employee morale, fostering an environment of continuous learning and high engagement.

Accountability for Results

• Strategic Execution: Collaborate on strategic requirements, translating high-level business needs into operational Salesforce execution plans.
• SME Leadership: Act as the CRM Subject Matter Expert, identifying potential platform bottlenecks and solving complex integration problems.
• Resource Allocation: Own sprint planning and resource allocation to ensure high-value features and Agentforce workflows are delivered on time.
• Domain Representation: Represent the CRM domain in executive meetings, influencing decisions with >recruitingaccommodations@2u.com.
  
  About edX

  edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the worlds top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

  Learn more at https://2u.com/careers/
  #NoBackRow

  The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

  2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans status, or any other classifications protected by applicable federal, state or local laws. 2Us equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

  2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.