Engineering Program Manager, AppleCare

At Apple, we don't just work, we innovate, create, and redefine what's possible. We know that the magic happens at the intersection of hard work, creativity, and a vibrant work environment, and every customer interaction is a chance to amaze, inspire, and connect. By obsessing over the tiniest details, we create experiences that leave a lasting impact.

In AppleCare, our goal is to create the world's greatest products that last as long as possible while simultaneously empowering customers to find and perform quality repairs. Join us to help shape the future of Apple repair and lead cross-functional repair programs from conceptualization through deployment. In this role, you will partner with engineering teams to define repair requirements, influence product design for repairability, and develop repair solutions that embody Apple's commitment to sustainability and exceptional customer experience.

This is your opportunity to directly shape the design of Apple products and software, creating lasting impact for millions of customers worldwide.

Description

We are seeking a highly motivated and self-driven Repair Engineering Program Manager who will lead cross-functional repair programs spanning factory operations, hardware development, and software engineering.

This role requires driving the complete lifecycle of repair projects-from conceptualization through deployment-developing program plans, establishing milestones, and ensuring on-time delivery of AppleCare repair programs. You will partner with engineering teams to define repair requirements that influence product design for repair and lead development of software tools, diagnostic infrastructure, and system changes enabling scalable field repair solutions.

You will identify and communicate cross-functional issues, technical risks, and schedule impacts to all stakeholders, including senior leadership. This includes coordinating resolution of software defects and repair system challenges while managing end-to-end validation activities and ensuring production readiness before launches, aligning technical execution with business objectives.","responsibilities":"Partner with hardware, software, and architecture teams during early product development to define repair requirements and influence design to simplify field repair

Drive consensus across engineering disciplines on technical specifications, deliverables, and interdependencies while facilitating trade-offs and securing stakeholder commitments.

Lead cross-functional efforts to develop and deploy software tools, diagnostic infrastructure, repair workflows and system changes enabling scalable field repairs.

Develop comprehensive program plans with tasks, resource allocation, timelines, and milestones while maintaining accountability for schedule adherence.

Coordinate troubleshooting efforts and resolve technical and program issues as they emerge.

Provide regular transparent status updates to management and support executive reviews as needed, to communicate progress, risks, and mitigation strategies.

Manage validation activities including functional, integration, and systems testing to ensure quality standards before releases.

Maintain overall responsibility for timely, complete delivery of all engineering and technical components supporting AppleCare repair programs.

Preferred Qualifications

Exceptional verbal and written communication skills, with confidence presenting to executive leadership and influencing key stakeholders.

Strong leadership skills with the ability to empower teams, foster collaboration, and maintain momentum in fast-paced, often ambiguous environments.

Solid understanding of software development lifecycles supporting iOS and macOS platforms with the ability to deep dive into technical issues across software and hardware teams.

Experience with facilitating complex infrastructure designs, defining technical requirements, and coordinating delivery of changes across multiple integrated services.

Prior experience with OEM partners and factory test stations.

Strong analytical, negotiation, and risk management skills.

Expertise in using program management tools.

Prior experience in driving NPI projects with design-for-repair and repair strategies is highly desired.

Minimum Qualifications

7+ years leading cross-functional hardware and software programs.

Strong project management skills with experience leading large, multi-functional teams to deliver complex initiatives across a global organization.

Proven track record of managing programs end-to-end, from initial design through launch, ensuring high-quality outcomes.

Exceptional ability presenting complex technical issues to engineering teams and executives.

Bachelor's degree in Mechanical, Electrical, Computer, or related field

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.