Enterprise Applications Developer

Uber Engineering is a high-performance culture marked by perseverance and hyperproductivity. We're looking for team players with natural customer service intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.

Application Developer (Enterprise Applications)

Uber Engineering operates in a high-performance environment driven by scale, reliability, and speed. We're looking for an Application Developer Engineer who thrives at the intersection of IT, SaaS administration, automation, and customer impact. This role owns the operational health, configuration, and lifecycle of Uber's core enterprise applications while acting as the highest escalation point for complex application issues.

You will partner closely with Engineering, Security, IT Ops, and Business stakeholders to ensure Uber's critical collaboration and productivity platforms run securely, efficiently, and at global scale.

This is not a traditional service desk role, it's a hands-on application ownership role with real influence over tooling, processes, and user experience across Uber.

What you'll be doing:

1. Act as primary application developer and technical owner for enterprise SaaS applications including (but not limited to): Google Workspace, Zoom, Slack, Figma, Asana, Jira, Confluence, ServiceNow, Okta / Identity-integrated applications

2. Manage application configuration, access models, permissions, integrations, and automation.

3. Own application lifecycle management: onboarding, offboarding, renewals, vendor coordination, and feature rollouts.

4. Serve as Super Admin with the highest level of access to supported applications.

5. Resolve complex, escalated L3 application issues beyond standard troubleshooting.

6. Lead incident response for enterprise application outages or degradations.

7. Design and implement automation and integration workflows using JavaScript, Python, APIs, and Enterprise AI applications (Gemini, ChatGPT, Claude, Claude Code, MCP) to reduce manual effort and improve reliability.

8. Analyze ticket and usage data to identify trends, systemic issues, and opportunities for optimization.

9. Possess strong programming language knowledge, including Python, JavaScript, Java, and SQL.

10. Demonstrate strong knowledge of databases such as BigQuery and Apache Hive.

11. Act as the bridge between IT Engineering, Service Desk, Security, and Business stakeholders.

12. Provide actionable feedback to IT Engineering leadership on application pain points and improvement opportunities.

13. Own internal and external-facing documentation for enterprise applications.

14. Develop and maintain runbooks, SOPs, and escalation guides.

15. Ensure procurement and licensing processes follow logistics and compliance guidelines.

16. Perform additional duties as assigned to support enterprise application operations.

---- Basic Qualifications ----

1. 4+ years of IT or Enterprise Application Developer experience.

2. 3+ years supporting SaaS platforms at scale with admin-level access.

3. Strong scripting or coding skills (Python, Bash, APIs).

4. Strong knowledge of Enterprise AI applications, including Gemini, ChatGPT, Claude, Claude Code, and MCP.

5. Familiarity with identity and access management (Okta, AD, SSO, SCIM).

6. Proven experience acting as an escalation point for complex technical issues.

7. Strong documentation, training, and communication skills.

8. Ability to respond quickly to incidents and operate effectively in high-pressure situations.

9. Willingness to participate in on-call rotations and work outside standard business hours when needed.

---- Preferred Qualifications ----

1. 4+ years of experience in Enterprise Application Development or Software Engineering.

2. Demonstrated expertise in building and deploying automation using Python, JavaScript, and APIs.

3. Experience with data warehousing and querying large datasets (BigQuery, Hive).

4. Hands-on experience with version control systems (e.g., Git) and CI/CD tools.

5. Deep knowledge of Linux environments and cloud platforms (e.g., GCP, AWS).

6. Minimum of 3-4 years' experience with escalations, process efficiency, and Tier 3 support.

7. Bachelor's Degree in Computer Science, or equivalent combination of education and experience.

8. Strong problem solving, organization, and project management skills.

9. Ability to take initiative and work independently, as well as part of a team.

10. Excellent verbal and written communication skills.

11. Willingness to participate in on-call rotations and work outside standard business hours when needed.

For San Francisco, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.