Equities High Touch Support Lead - EMEA - Vice President
Citi
Greater London, England, United Kingdom
Full-Time
Competitive
OfficeExecutive
Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range teams including Traders, Developers, Product Owners, and System Analysts.
What we'll be looking for:
Experience in a Front Office Application Support role.
Experience supporting applications hosted within Unix environment
Experience with some programming languages (Python, Bash, SQL, K+, Perl)
Experience in FIX protocol
Strong understanding of Equities markets and trade lifecycle
Problem management, issue tracking/reporting, ITIL.
Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
Key Responsibilities include:
Provide technical and business support for users of Citi trading applications.
Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience.
Manages, maintains and supports applications and their operating environments.
Start of day checks, continual monitoring using ITRS/Geneos.
Develop and maintain technical support documents.
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Act as a liaison between users/traders, interfacing internal technology groups and vendors. Participate in application releases, from development, testing and deployment into production.
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Appropriately assess risk when business decisions are made.
Scripting and automation
What development value does this role offer?
Develop Domain Expertise in Citi’s Equities Production platforms.
Opportunity to work across with Equities businesses in Citi.
Significant interaction with senior technology and business partners.
Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day
You will gain significant experience of the advanced technologies used to run our business regionally and globally.
You will build an extensive knowledge of the equities trading space and market structure.
Citi offer access to great training/development courses.
Education:
Bachelor’s/University degree or equivalent experience
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