Equities Middle Office - Application Support Analyst

Citi technology are seeking a highly motivated middle office IT professional to join our Production support team in Belfast. The Equities Middle office application support team provides technical and business support across our suite of booking, reconciliation settlement facing applications which help our front office facilitate business with Citi's external client base. Our team is tasked with the responsibility of ensuring high availability of these applications for our business and clients.

What we do: We work in partnership with our business, operations and technology partners to provide best in class support within our production environment, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. This role will entail working closely with business partners therefore effective communication and understanding your audience is important.

Who will be a great fit here? A dedication to learning and a true passion for driving improvement is essential to be successful. We are looking for candidates who can communicate effectively, are highly motivated and possess the ability to thrive in a fast paced working environment. We value diversity and so do you.

Key Responsibilities:

• Previous experience within an Application Support based role

• Experience supporting applications hosted within Unix environment

• Database SQL knowledge

• Good all-round technical skills

• Experience with some programming languages and willingness/ability to learn.

• Adaptable and enjoy working within a fast-paced environment

• Ability to multi task with sharp problem solving skills

• Effective communicator, able to build relationships and rapport easily

• Effective written and verbal communication with an ability to explain technical issues in simple terms that non-IT staff can understand, adjusting appropriately for relevant stakeholder.

• Passion for learning and continuous development/improvement

• Statistical and analytical mind set with proactive ingenuity and creativity

• Attention to detail

• Team player

• Experience in providing effective Change, Incident and Problem Management

Other desirable experience or qualifications:

• Previous experience with ITRS Geneos Monitoring and Service Now

• Experience working within Financial organisation

• Experience providing production support for franchise critical applications

• ITIL Knowledge/Certifications

• Knowledge of Fix Protocol

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What development value does this role offer?

• Develop Domain Expertise in Citi’s Equities Production platforms

• Opportunity to work across with Equities businesses in Citi.

• Significant interaction with senior technology and business partners.

• Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day

• You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.

• Citi offer access to great training/development courses

Education:

• Bachelor’s/University degree or equivalent experience

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Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience