ES Data Ops Strategist

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Summary
The ES Office of Data (ES OOD) is the strategic data foundation for Salesforce's Global Employee Success (ES) Operations - championing trusted employee data, unified governance, HRIS security, and AI-ready data foundations that power seamless, intelligent hire-to-retire experiences.
We are seeking a self-driven ES Data Ops Engineer & Strategist within the ES Office of Data - to establish and scale the data foundations specifically for our HR Operations team. This is a unique role designed for a data professional who loves building foundational structures, automating quality checks, and driving operational excellence.

Key Responsibilities

Reimagine, design, and build the data models needed to track next-generation HR service delivery, owning backend pipelines for operational KPIs such as case management lifecycles, CSAT, escalation rates, severity distributions, and Cost to Serve
Design and implement local data models, schemas, and staging areas tailored for agile HR Operations reporting and insights
Develop and maintain operational data pipelines using clean, production-grade SQL and Python to apply HR business logic and transform raw data into action-ready datasets
Build and support secure data connections, webhooks, and APIs to sync operational data across internal HR platforms and tools (e.g., ticketing systems, HRIS)
Transition the team from reactive manual auditing to proactive, automated continuous monitoring - designing and deploying data quality scripts and scheduled test suites that instantly flag anomalies, missing fields, or logic violations in incoming HR operational data
Maintain, monitor, and optimize HR data pipelines and workflows - proactively identifying bottlenecks, automating manual steps, and establishing rigorous SLAs for data freshness and uptime
Enforce strict data security boundaries, ensuring localized operational data views comply with global PII regulations, data masking standards, and confidentiality protocols
Partner closely with the core HR Data Product Engineering team to align with broader corporate data architectures, ensure governance compliance, and smoothly ingest upstream core datasets
Act as the technical bridge across the ES Office of Data pillars-collaborating with Data Governance to embed security rules into pipelines, engineering the high-performance upstream data layers that fuel HRIS Reporting, and translating Data Program Strategy and Ops roadmaps into automated technical solutions.

Required Skills & Experience

4-6 years of experience in data operations, data engineering, or a highly technical business intelligence role
Experience modeling complex operational workflows (e.g., ticketing, customer support, case management) into structured analytics tables
Proven experience building data validation, monitoring, and automated testing setups (e.g., dbt tests or custom Python validation scripts)
Strong SQL and Python proficiency for automated workflows and data transformations
Solid understanding of data schemas, dimensional modeling, and structuring data for high-performance operational reporting
Familiarity with cloud data platforms (e.g., Snowflake, BigQuery), orchestration tools (e.g., Airflow), and integrating data via REST APIs
Working knowledge of data privacy standards and PII handling practices (e.g., data masking, access controls)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.