KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Role Overview
We are seeking a highly motivated Escalation Supply Chain Planner to join our Service Supply Chain organization.
This role is responsible for the daily monitoring and execution of critical service escalations, ensuring rapid response to urgent customer situations and timely spare parts availability.
The Escalation Planner serves as the single point of orchestration for urgent service orders, driving end‑to‑end execution across planning, logistics, and supply teams to minimize tool downtime and customer impact. The role requires balancing speed, accuracy, and system integrity while operating in a fast‑paced, global, and cross‑functional environment.
Key Responsibilities
- Generate morning and noon escalation reports to monitor supply chain performance and identify potential escalation points
- Track, monitor, and initiate spare parts shipments to support urgent field and service orders
- Proactively follow up on escalation orders to ensure on‑time execution and visibility
- Operate in a cross‑functional, global environment, coordinating with multiple organizations
- Collaborate closely with Planning, Logistics, Regional Administration, Customer Support, and the Global Call Center to ensure alignment and rapid execution
- Analyze and publish KPIs and supply chain metrics to management using Excel and BI tools
- Identify trends and gaps in escalation handling and initiate continuous process improvements to improve efficiency, responsiveness, and cost effectiveness
Minimum Qualifications
Minimum Qualifications
- Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, or a related field
- 2+ years of relevant experience working in a global or cross‑regional environment
- Strong proficiency in Excel and MS Office
- High proficiency in English, both written and verbal, with the ability to communicate effectively with global stakeholders
- Strong analytical and problem‑solving skills with high attention to detail
- Excellent interpersonal skills with the ability to work across multiple disciplines in parallel
- Proven ability to multitask and operate effectively under pressure
- Willingness to undertake intensive, hands‑on operational work
Preferred Qualifications
- Experience in service supply chain / spare parts operations
- Familiarity with escalation management or urgent order handling
- Experience working with BI tools (Power BI or similar)
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
