Help shape how customers safely use AI-powered agents to act on their behalf. In this role, you will build the product strategy and platform direction for trusted, auditable agent identity and delegated authorization across digital channels.
Job summary
As a executive director product agentic identity in Trust and security, you define the framework for recognizing, identifying, and permissioning agents that act on behalf of customers across end-to-end journeys. You align standards, controls, and operating model decisions across stakeholders and partner closely with technology teams to deliver core platform capabilities. You drive measurable outcomes that improve security, traceability, and customer experience while enabling new digital experiences at scale.
Job responsibilities
- Define the product vision and enterprise framework for agent identity, authentication, and authorization, including policy, experience principles, and control requirements.
- Set the strategy for delegated authorization that scales across use cases and channels, including both firm-managed and third-party agent ecosystems.
- Own a multi-year roadmap that balances near-term delivery with longer-term interoperability and ecosystem readiness (for example, verifiable credentials).
- Define how delegation records are represented and governed, including consent, scope, assurance level, revocation, and audit artifacts.
- Create and maintain a permissions taxonomy and tiering model to enforce least-privilege access for agent actions.
- Partner with legal, compliance, and risk stakeholders to ensure customer consent and data access controls meet regulatory and internal policy expectations.
- Partner with engineering to build and extend authorization infrastructure, including tokens and enforcement tied to customer identity, agent identity, scopes, delegation identifiers, and assurance levels.
- Define requirements for step-up authentication and human-in-the-loop patterns for higher-risk actions initiated by agents.
- Drive requirements for agent registration and governance capabilities, including identity metadata, keys, and platform attributes aligned to a scalable trust model.
- Partner with fraud and analytics teams to define agent-specific monitoring and behavioral analytics needs, ensuring the platform provides telemetry and auditability for investigations and control testing.
- Establish governance and operating rhythms, including decision forums, intake, prioritization, and dependency management across identity and channel roadmaps.
Required qualifications, capabilities, and skills- Extensive product leadership experience owning strategy, roadmap, and outcomes across multiple teams and dependencies.
- Strong understanding of identity and access management patterns, including delegated authorization, assurance levels, and step-up authentication.
- Working knowledge of modern authorization standards such as OAuth (open authorization) and OpenID Connect, and the ability to translate them into clear product requirements.
- Demonstrated ability to partner with technology teams to deliver platform capabilities, including requirements, prioritization, and milestone execution.
- Experience designing durable consent and authorization models with strong auditability, revocation, and traceability.
- Strong risk and controls mindset, with experience embedding control requirements into product delivery.
- Ability to collaborate effectively with legal, compliance, risk, fraud, and analytics partners on customer-impacting capabilities.
- Strong systems thinking across channels, application programming interfaces, and enforcement layers.
- Strong analytical skills to define success metrics and use data to guide tradeoffs and prioritization.
- Excellent communication skills, including producing clear product documentation and aligning technical and non-technical audiences.
Preferred qualifications, capabilities, and skills- Experience delivering identity and authorization capabilities in regulated financial services environments.
- Experience with verifiable credentials and cross-organization trust models.
- Experience defining tiered permissions models and least-privilege approaches for high-risk actions.
- Familiarity with fraud detection, monitoring signals, and investigation workflows for digital channels.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
