Executive - Front Office

Job Title

Executive - Front Office

Job Description Summary

Job Description

1. Role Purpose:
The Front Office Executive is responsible for managing the reception and front desk operations, ensuring a positive visitor experience, and supporting day to day administrative and coordination activities at the site.

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Key Responsibilities:
• Front Desk & Visitor Management
• Greet and welcome visitors, guests, and clients in a professional and courteous manner
• Manage visitor entries, ID issuance, and access control as per site security protocols
• Coordinate with security for visitor movement and approvals
• Handle incoming and outgoing courier, parcels, and mail
• Communication & Coordination
• Attend and direct incoming calls to the concerned departments
• Maintain communication with internal teams, vendors, and facility staff
• Respond to general inquiries and escalate issues when required
• Helpdesk & Administrative Support
• Log service requests and complaints in the helpdesk system (if applicable)
• Coordinate with housekeeping, security, and engineering teams for issue resolution
• Maintain front office records, registers, and reports
• Assist in meeting room bookings, guest seating, and administrative arrangements

Client & Employee Support

• Support onboarding of new employees and managing guest visits
• Ensure smooth coordination during client visits, audits, and reviews
• Maintain high service standards and professionalism at all times
• Compliance & Hygiene
• Ensure reception and front office area is well maintained, clean, and presentable
• Adhere to company policies, safety norms, and confidentiality standards
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• Educational Qualification
• Graduate / 12th Pass (Graduate preferred)
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• Experience
• 1–3 years of experience in a front office, reception, or customer service role
• Experience in corporate offices, IT parks, or facility management setups preferred
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• Required Skills & Competencies
• Good communication skills (English, Hindi & local language preferred)
• Pleasant personality with customer focused attitude
• Basic computer knowledge (MS Outlook, Excel, Word)
• Ability to multitask and handle work pressure
• Professional appearance and telephone etiquette

INCO: “Cushman & Wakefield”