Executive Liaison and Operations Coordinator

Job Posting Title

Executive Liaison and Operations Coordinator

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Service Oklahoma

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate up to $70,000, depending on experience

SOK offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

POSITION SUMMARY

The Executive Liaison and Operations Coordinator relieves executive staff of operational and administrative details and performs administrative functions that require a thorough knowledge of State policies, procedures, and operations and an understanding of the agency's role within the community. The Executive Liaison and Operations Coordinator has regular contact with senior administrators and executives, public and private officials, the media, and constituents. The Executive Liaison and Operations Coordinator exercises initiative and independent judgment in managing the executive office’s schedule and the office’s daily activities as well as the activities of the Licensed Operator Board. The Executive Liaison uses discretion in the dissemination of information to staff and the various stakeholders served by the agency.

POSITION RESPONSIBILITIES

The job duties of this position may include responsibilities listed below.

• Serves as the primary point of contact for legislators and other key stakeholders regarding constituent concerns and agency-related inquiries. Handles escalated issues by coordinating with internal teams, ensuring timely and effective resolution, and maintaining clear communication with legislative offices.

• Manages high-priority constituent and VIP concerns by assessing the issue, identifying solutions, and facilitating direct responses from the agency’s executive leadership when necessary.

• Develops and maintains strong working relationships with legislators, government officials, and key external stakeholders to foster trust and collaboration in resolving service-related concerns.

• Effectively manages the executive office’s schedule to provide the most strategic and efficient use of the executive’s time at meetings and events, and to ensure that they are appropriately briefed for all occasions.

• Coordinates the flow of incoming communications and outgoing communications, ensuring prompt responses or follow through on requests for decision and action. Researches and drafts written responses and, when appropriate, review communications prepared by others for signature by executive.

• Coordinates agenda, meeting minutes and schedules for the Licensed Operator Board

• Oversees general office operations

• Works with human resources and IT to onboard new employees

• Provides general support to visitors

• Responsible for creating PowerPoint slides and making presentations

• Other duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES

• Exceptional problem-solving skills with the ability to navigate complex constituent issues and facilitate resolutions efficiently.

• Strong interpersonal skills with experience handling high-profile or sensitive situations professionally and diplomatically.

• Ability to manage multiple urgent priorities and work under pressure while maintaining discretion and confidentiality.

• Excellent writing skills and proven track record of collecting, synthesizing and structuring multiple sources of information and analysis in various formats to inform actions.

• Excellent oral communication and interpersonal skills.

• Excellent data and computer skills, particularly with the Microsoft Windows suite of products – Word, Excel, PowerPoint.

• Detail-oriented with excellent organizational and analytical skills.

• Strong initiative and ability to anticipate, multitask and prioritize without direct supervision.

• Demonstrated ability to complete tasks in a timely manner and under the pressure of tight deadlines and to work both independently and as part of a team.

• Project management capability to help a group of individuals achieve an outcome on a timeline.

• Ability to creatively think about and approach problems and assigned projects.

• Mature interpersonal style and ability to interact well with a diverse group of internal and external stakeholders.

• Commitment to the agency’s goals and objectives.

• Experience working in or with government or non-profit organizations preferred.

• Be able to cope with stress related to standard job functions, including but not limited to meeting deadlines, receiving customer complaints and finding resolutions to the same, interactions with internal and external clients, multi-tasking and ability to handle high volume of work assignments, and all other duties as assigned

• Effective communication with ability to build consensus; demonstrate effective verbal and written communication skills and professional presentation skills

• Maintain the highest standard of confidentiality, discretion and professional integrity

• Exercise excellent judgement

EDUCATION & EXPERIENCE

Requirements include:

• Bachelor’s degree; and

• 2-5 years of relevant professional experience.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

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