Executive- Logistics Customer Service
Imerys
Visakhapatnam, Andhra Pradesh, India
Full-Time
Competitive
OfficeExecutive
JOB SUMMARY/PURPOSE
About the role
As a Customer Service and Logistics Executive, you have a wide range of tasks and functions to which assist not only
our customers but also the wider organisation:
Location is in Vizag, the CSE-Logistics will report to the Manager (based in Vizag Plant).
JOB SCOPE/DIMENSIONS
Markets: Refractory,Abrasives,Construction
Country: India (position) Domestic (scope)
KEY TASKS AND RESPONSIBILITIES
Order fulfilment processing (domestics outbound order, export outbound order, direct plant import order)
● Receive customer purchase order, verify and input in ERP / CRM system.
● Coordinate with related internal department, warehouse and transport suppliers to arrange suitable delivery
solutions to the customer in accordance with the committed delivery date.
● Prepare, verify the shipping documents and share with the customer as per required timeline.
● Process all the required operational and system related transactions in accordance with standard operating
guidelines.
● Monitor order credit block as well as order blockage and process milestones during order fulfilment cycle and
to ensure all relevant parties are made aware of potential problems / delay if any.
Customer service
● Assist all customers’ enquiries and feedbacks related to orders.
● Establish and maintain good working relationships with customers.
● Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time
delivery.
● Provide assistance for urgent orders out of working hours / during holidays when it is required.
● Record customer complaints in CRM, work with relevant parties to investigate the root cause, identify
corrective and preventive action to provide a suitable response to the customer.
Stock planning and inbound management
● Work with customers and sales to understand demand forecasts supporting the stock planning process.
● Monitor demand against available stock level in the warehouses on a regular basis to identify replenishment
timing and quantity, and advise involved parties of potential supply issues.
● Create replenishment purchase orders in ERP and liaise with internal and external suppliers to arrange
shipment as requested delivery date.
● Initiate stock transfer among warehouses when it is required.
● Verify inbound receipt report provided by the external warehouses.
● Report and escalation missing / damage stock issue to relevant parties.
● Post goods receipt in the system
Freight forwarding operation for import and export shipments
● Follow up all inbound replenishment purchase orders / outbound export order until goods are delivered to the
assigned warehouses / plants / agreed INCOTERM locations.
● Work with nominated freight forwarders / customs brokers for the freight booking, import / export clearance
process of Imerys’s inbound / outbound shipments including applying additional license / import and export
documentation such as Certificate of origin, import / export permit
Reporting and administration
● Prepare regular reports to monitor and measure work performance such as: KPI performance report,
replenishment purchase order tracking report, inventory report, safety stock and reorder calculation, backlog
orders / orders with past delivery date.
● Verify and upload all logistics / tolling suppliers’ invoices in ERP for payment processing and ensure all the
transactions performed by external
● Other general administrative and adhoc reports that may be required from time to time.
Master data management
Ensure data accuracy in ERP:
● Pricing data: create pricing condition and contract template in SAP in accordance with valid commercial offer
provided by commercial team, ensure order is processed correctly with the correct pricing and incoterm.
● Material and customer master data: follow the standard operation requirements for material and customer
creation, extension; ensure data accuracy and no duplication.
JOB SPECIFICATIONS
Education and Experience requirements:
Bachelor's degree in Business, Supply Chain, or Industrial Engineering
• 4 years’ experience in customer service operations and logistics
• Passionate in working with customer
• Ability to work with little supervision, track multiple priorities in accordance to agreed service level or
required timeline.
• Keen on working in a fast-paced environment; works well under pressure
• Knowledge of global trade compliance
• Computer-savvy with a working knowledge of logistics software (ERP)
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills.
• Cross functional collaboration skill.
Imerys Leadership Competencies
Cares for Self and Others
● You demonstrate self-awareness and nurture an inclusive and safe environment, empowering people to do
their best.
Collaborates for Success:
● You work together across boundaries to achieve shared goals.
Commits to Customers:
● You understand (internal and external) customer needs and take action to meet them.
Drives Results:
● You deliver sustainable results and strive for excellence.
Shapes the Future:
● You think in long-term scenarios, anticipate future challenges and opportunities while prioritising sustainability.
and
PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.