Executive Product Owner Home Loan Modernisation
Commonwealth Bank
Sydney, New South Wales, Australia
Full-Time
Competitive
OfficeExecutive
See yourself in our team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. The Home Buying team is building a brighter future for all by unlocking the dream of Home Ownership for all Australians. This is achieved through the end-to-end management of the Banks Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, change and continuous improvement.
The Home Buying Manage & Own Crew is responsible for the in-life experience of our Home Loan customers, ensuring customers maximise value from their loan and can seamlessly make changes when they need to. We support customers across all channels, Digital, Proprietary and Third Party Broker as well as our partners in the Group Operations Customer Retention team.
We are a passionate and dynamic team who want to re-imagine ‘what’s possible’ and make all of our decisions with a customer-obsessed lens! We welcome diverse view-points, innovative thinking, and an eagerness to get things done.
Do work that matters
You will report to the Crew Lead, Manage & Own, and as an Executive Product Owner, you will be able to set the strategic vision and roadmap for the Home Loan Modernisation product in partnership with senior business stakeholders to maximise delivery of business value and support benefits realisation.
You will lead a squad of product and technical capability to solve customer breakpoints and deliver targeted automation across Home Loan in-life experiences. You will influence strategy and be the product leader across the wider variations product area. You will continuously iterate and enhance solutions to create better outcomes and value for customer and stakeholders.
You will move forward with less-than-perfect information, and quickly pivot to changing work demands, and possess the ability to accurately evaluate complex and ambiguous situations to reach timely, objective and informed decisions. You will influence others by communicating value with credibility and authority, working closely with others within, and across other domains.
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