Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Location: Menara Glomac, Kelana Jaya.
Rotational shifts/days: 24 hours shift
Duration: 1-year Fixed Term Contract
KEY RESPONSIBILITIES
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
- Provide correct information and resolve problem efficiently within time frame.
- To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
- Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
- Handling Customer Complaints
- Complete daily logs/reports for reporting
- Undertake and administrative task delegated by Team Leader/Supervisor.
- Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
- Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.
SKILLS/KNOWLEDGE
- Bachelor’s Degree in any field (fresh) or SPM/Diploma holder with experience.
- Possess working experience in Financial Services Industry or Contact Centre is an added advantage. Excellent command in English and Bahasa Malaysia (Spoken & Written).
- Ability to converse in Mandarin or Cantonese is an added advantage.
- Interpersonal skills in handling / attending to customer’s complaint at point of contact.
- General knowledge in complaint management, banking policies and regulations.
- Customer centric and a strong team player.
- Must be able to work on shifts, weekends & Public Holidays.
- Fresh Graduate are welcome to Apply!
