Experience Research Specialist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
As an Experience Researcher, you will turn user, data, competitive, and contextual research into clear, actionable insights that shape strategy and experience outcomes. The role focuses on understanding real user needs and behaviors, validating ideas through evidence, and ensuring experiences are viable, feasible, and desirable. Your work will influence decisions across the full experience lifecycle, from early strategy through delivery and refinement.

You will balance discovery and validation work, operating both independently and in close collaboration with designers, strategists, and delivery teams. Success in this role is demonstrated through research that directly informs decisions, improves experience quality, and reduces uncertainty for teams and customers.

What you will do

Plan and conduct qualitative and quantitative research to understand user needs, behaviors, and pain points

Translate research findings into clear insights, opportunity areas, and experience principles that guide strategy and design

Lead iterative validation of concepts, prototypes, and experiences to test assumptions and reduce risk

Synthesize user, market, data, and competitive inputs into coherent narratives that support decision making

Collaborate with experience designers, strategists, and technologists to embed research throughout the delivery lifecycle

Select and apply appropriate research methods, including interviews, usability testing, surveys, and contextual inquiry

Ensure research outputs are accessible, documented, and reusable across teams

Advocate for user centered and evidence based decision making in customer engagements and internal initiatives

Who You Are

Required skills and experience

Demonstrated experience conducting experience or UX research and applying findings to influence strategy and design

Ability to plan, execute, and synthesize qualitative and quantitative research independently

Experience translating complex research findings into clear insights, recommendations, and artifacts

Background in UX, behavioral science, social science, or a closely related discipline

Experience collaborating within cross functional teams including design, strategy, and delivery roles

Working knowledge of research methods such as interviews, usability testing, surveys, and concept validation

Preferred skills and experience

Experience supporting large or complex digital or service experiences

Familiarity with research operations practices and participant management

Experience working across multiple stages of the experience lifecycle, from strategy to surface

Exposure to enterprise or B2B customer environments

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.