Experienced Datacenter Technician (Level IV)

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Equinix is the world’s leading digital infrastructure company, operating 270+ data centers across six continents. We provide secure, reliable, and sustainable interconnection services that power the digital economy.

Our business is built on high security, high availability (99.9999%), and a commitment to operational excellence. As the industry experiences unprecedented growth, we continue to deliver simple, sustainable, and secure solutions for our customers worldwide.

At Equinix, we care about our people. Our comprehensive benefits include:

• Competitive health and wellness programs
• Employee Stock Purchase Plan
• Career development and growth opportunities
• Fun, wellbeing, and charity events

Advance Your Career Quickly – Positions Open Across the Globe

Joining Equinix means joining a global network of opportunities. Whether you want to grow into leadership roles or specialize in advanced technical areas, we provide the platform for your success.

What We’re Looking For

We’re seeking an Experienced Datacenter Technician (Level IV) who can lead by example, mentor junior team members, and ensure operational excellence.

Key Skills & Experience

• Strong experience in data center operations
• Proven ability to prioritize tasks, manage escalations, and lead a team during critical situations
• Hands-on experience with data center buildouts, equipment assembly, and installation
• Knowledge of connectivity technologies, especially fiber optics, structured cabling, and cross-connects
• Experience using Fluke testers or similar tools for cable and fiber testing
• Solid understanding of IT systems, hardware troubleshooting, and network basics
• Familiarity with Change, Incident, and Escalation Management processes
• Excellent time management, organizational, and communication skills
• Knowledge of critical infrastructure (power and cooling systems) is a plus, but not mandatory

Responsibilities

Hands-on Customer Support

• Handle customer installations and troubleshooting, including fiber cross-connects and testing
• Provide customer support, including but not limited to logistics coordination and security coverage
• Perform advanced diagnostics and repairs on hardware and network equipment
• Manage internal and external tickets (including Smart Hands requests) in line with SLAs

Leadership & Operational Excellence

• Lead escalations for incidents, coordinating resolution efforts across teams
• Mentor and train peers, promoting best practices and ensuring operational discipline
• Deliver clear shift handovers and comprehensive operational status reports
• Drive continuous improvement initiatives to enhance processes and operational excellence
• Develop documentation and operational processes to standardize best practices

Additional Responsibilities

• Monitor infrastructure alarms (power, cooling, temperature, humidity) to maintain stable operations
• Oversee contractors, ensuring compliance with safety, cleanliness, and operational standards
• Occasional travel to other data centers for project support or escalations

Qualifications

• Experience in data center operations
• Expertise in hardware troubleshooting and hands-on data center work
• Ability to occasionally work in an on-call rotation.
• Background in IT or Telecommunications
• Strong problem-solving, multitasking, and communication skills
• Fluent in English (Swedish is a plus)

Ready to take the next step? Apply now and become part of the team that keeps the digital world running!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.