Expert Solutions Consultant - Mobile

The Position summary

Adobe is looking for an Expert Solution Consultant who has deep expertise in mobile. This role supports mobile and conversational engagement opportunities as the primary technical pre-sales SME for Adobe Journey Optimizer and Adobe Experience Platform (AEP).

As enterprise brands accelerate investments in RCS, WhatsApp, SMS, and AI-powered mobile engagement, this role ensures Adobe's sales organization has a world-class technical expert at the table, one who can translate platform capability into compelling-grounded messaging stories.

This role combines expertise in mobile communication technologies with pre-sales responsibilities. It involves working closely with Account Executives, Sales Specialists, the pre-sales solution consulting team, and customer partners. The focus is on growing the sales pipeline, accelerating opportunity progress, and positioning Adobe as a leading or supporting platform for enterprise mobile customer engagement.

Key responsibilities

Technical pre-sales & sales support

• Serve as the lead mobile and messaging SME supporting the field in active sales cycles, from discovery, POV education to technical demos to prove out Adobe technology.
• Lead and deliver technical discovery sessions, executive briefings, product demonstrations, and workshop engagements passionate about mobile engagement, AJO messaging channels, and conversational experience building.
• Build and deliver customized demo narratives that highlight AJO's mobile messaging options. These include rich communication services, WhatsApp, traditional text and multimedia messaging, in-app, and push. Connect them to customer-specific use cases across industries.
• Partner with the broader SC team to ensure consistent, high-quality positioning of Adobe's mobile and messaging capabilities in all prioritized customer facing engagements.
• Dependent on the opportunity, RFP support may be needed to displace motions where mobile messaging is a primary or adjacent capability.

Mobile messaging domain expertise

• Bring practitioner-level knowledge of the business messaging ecosystem, encompassing rich communication services such as RCS, WhatsApp Business integration, traditional SMS and MMS channels, conversational AI, and mobile-first customer lifecycle orchestration.
• Maintain current understanding of messaging compliance and governance requirements (TCPA, GDPR, carrier policies, consent frameworks, opt-in/opt-out guidelines) and advise customers on operationalizing compliant messaging programs.
• Serve as an internal advisor to the broader sales organization and SCs on messaging, helping teams frame mobile engagement investment and articulate Adobe's differentiated position.
• Contribute to messaging use-case libraries, industry playbooks, and journey orchestration examples that other members of the SC group can leverage in customer engagements.

Enablement & organizational readiness

• Produce and maintain field-ready materials including mobile use-case libraries, industry-specific playbooks, and demo readiness.
• Contribute to bi-weekly readiness communications summarizing new messaging capabilities, demo updates, and field mentorship aligned to AJO and AEP releases following coordination with the product marketing and product teams.

Product partnership & feedback loop

• Act as a key field voice for AJO mobile and messaging capabilities, providing structured, customer-grounded feedback to Product and Engineering on mobile channel gaps, competitive displacement patterns, and feature prioritization.
• Participate in PM/PMM committee syncs, bug bashes, and QA cycles to validate mobile feature readiness before field rollout.
• Maintain feature readiness cards for key AJO mobile capabilities, including positioning mentorship, demo instructions, technical requirements, and known issues.
• Collaborate with sales, expert, and product leadership to track adoption maturity, common customer questions, and enablement gaps, continuously optimizing field readiness for mobile and messaging motions.

Required qualifications

• 6–10+ years of experience in Solution Consulting, Pre-Sales Engineering, Enterprise Architecture, or a closely related technical customer-facing role.
• Deep practitioner-level expertise in business messaging: RCS, WhatsApp Business API, SMS/MMS, mobile push, and in-app messaging with direct experience operationalizing enterprise messaging programs.
• Working knowledge of Adobe Journey Optimizer (AJO) mobile channels and Adobe Experience Platform (AEP) or demonstrated ability to rapidly develop that expertise.
• Proven track record delivering executive-level technical pre-sales engagements including discovery, demos, workshops, and solution design discussions in complex enterprise sales cycles.
• Exceptional communication and storytelling skills, with the ability to calibrate messaging across business, technical, and strategic audiences.
• Self-directed and disciplined, able to manage a high-volume portfolio of engagements, documentation, and enablement of deliverables in a fast-moving environment.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $178,200 -- $289,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $199,600 - $289,000 In New York, the pay range for this position is $199,600 - $289,000 In Illinois, the pay range for this position is $187,400 - $271,400 In Washington, the pay range for this position is $191,000 - $276,500

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.