Job Overview
We are looking for a Department Head (Circle Lead) – Financial Risk to join the Risk Services leadership team. The role reports directly to the Head of Global Risk Services at ING Hubs Philippines.
As a Department Head, you will lead and manage multiple teams delivering risk services to ING’s global business partners. The scope of services includes, but is not limited to, market and credit risk reporting, analytical credit risk dashboards, limits and exposure management, and asset and liability management.
In this role, you are accountable for driving high-quality service delivery, strengthening stakeholder partnerships, and leading strategic initiatives to enhance scalability, efficiency, and overall value of risk services.
Key Responsibilities
- Manage a team of juniors and experts with the primary role of delivering financial risk services to other ING entities
- Ensure that stakeholder relationships are well-managed
- Act as the point of contact for audits, key control testing, and regulatory audits
- Drive strategic priorities and can translate these into executable plans and actions
- Steer on the implementation of strategic changes for the organizational unit, whether at team level or circle level
- Transform services to become more efficient in order to generate savings for the domain
- Identify synergies within the teams in Risk Services and drive transformation for the scalability of services in scope
- Create high-performing teams, remove impediments for the delivery of the service, and effectively manage issues or escalations, if any
- Accountable for executing risk & control compliance and mitigation of business and operational risks; ensures regulatory compliance across the circle
- Facilitates, supports, and motivates employees within the circle
Key Capabilities/Experience
- Expertise in financial risk areas, specifically market risk and credit risk
- Knowledge of financial risk reports and relevant financial risk regulations in Europe, such as Basel IV
- Expertise in developing high – performing teams and empowering teams to act autonomously and holding them accountable
- Has strong communication skills and (international) stakeholder management skills
- Exhibits assertiveness and can drive discussions to produce visible outcomes
- Has relevant experience in (complex) Project Management; proven track record in continuous improvement and change management
- Has the ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations
- Is a self starter and has the ability to think and plan ahead, proactive in identifying problems or strategies to improve the business, culture and systems
- Experience with steering on output
- Can manage multiple clients and used to work with tight deadlines
- Is result-driven and able to push things forward in a persistent way
- Is well organized, pro-active and hands-on to deliver high quality output and services
- Is analytical, autonomous, adaptive and flexible to turn problems into workable solutions.
- Has the ability to navigate and manage complexities and build network for collaboration
Minimum Qualifications
- Strong and In-depth knowledge of financial risk services (e.g. market risk, credit risk), especially in reporting services
- 5+ years work experience in financial industry;
- 3+ years work experience as a people manager in a global operations and in a service delivery organization, and with experience in handling at least 15-20 people
- 2+ years experience in managing a large team with diverse backgrounds is preferred
- Excellent in stakeholder management
- Fluent in written and spoken English
- Willing to work in One Ayala Tower, Makati City
- Willing to work in a hybrid setup (50% onsite)
- Willing to work mid-shift (when needed)
