Family Navigator- Administrative Coordinator III-1

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

200 E River Rd, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Time as Reported / Per Diem

Scheduled Weekly Hours:

As Scheduled

Department:

400089 Dev & Behav Pediatrics

Work Shift:

UR - Day (United States of America)

Range:

UR URG 104 H

Compensation Range:

$18.65 - $26.11

Responsibilities:

This role supports families of children with intellectual and developmental disabilities to understand their child’s needs, navigate community-based system of care, and connect with family supports. Demonstrates ICARE* values in each of the major responsibilities.

ESSENTIAL FUNCTIONS

Oversee operations of East River Road Family Library.

• Organizes family information and resources in the Family Library. Gathers information from families and health team on information and resource needs.
• Identifies print and electronic resources for families. Orders, prints, and organizes resources for efficient family use. Maintains organization and cleanliness of the library.

Staffs the Family Library.

• Welcomes parents into the library and encourages them to utilize the resources.
• Meets with families, providing information, connecting them with resources, providing emotional support.

Oversee clinic wait area, attending to family and patient needs.

• Assists families in understanding and navigating educational, health, behavioral health, and community support systems of care.
• Communicates with/collaborates with DBP clinical team to facilitate optimal patient care.
• Oversees pediatric sensory calming room, facilitating safe entry and exit from the room, assuring appropriate patient utilization and parental supervision.
• Assists with cleaning and organizing of child materials in the waiting area.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High school education or equivalent required
• 2 years of relevant experience or equivalent combination of education and experience required
• Experience in the developmental disabilities field preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication skills required
• Ability to communicate effectively with children and families required
• Respectful and possess cultural awareness and sensitivity, compassionate and understanding required
• Able to build esteem while ensuring a safe and secure environment required
• Annual re-certification in HIPAA awareness and annual renewal of a Strong Commitment contract required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.