Family Store Manager

About the Role

As the Store Manager, you will oversee all retail, recycling, pick-up & delivery, and administrative functions of the Family Store and Furniture Shed. You’ll ensure our store is well-presented, fully stocked, and delivering outstanding customer service, all while modelling the values and mission of The Salvation Army.

This role requires working across both the Cowra Family Stores and the Grenfell Family Store, which operate as mission expressions of the church, managing operations, supporting volunteers at each site, and ensuring consistency of service and presentation across locations. This role is perfect for someone who thrives in a busy, people-focused environment, enjoys building community connections, and is committed to leading with purpose.

This is a full-time permanent position. Salary is in accordance with Retail Award Level 6.

How you will make an impact

• Oversee daily store operations, ensuring high standards in presentation, pricing, stock levels, and customer service.
• Manage stock handling, merchandising, warehouse coordination, and safe work practices.
• Implement marketing, promotions, visual merchandising, and approve pricing and discount adjustments.
• Handle financial processes, including cash management, banking, and store security in line with procedures.
• Complete administrative tasks accurately, including reporting, database management, and compliance with OH&S requirements.
• Recruit, train, coach, and support volunteers while fostering a positive, inclusive, and high-performing team culture.

What you will bring

• Alignment with the values and mission of The Salvation Army.
• 5+ years of retail management experience.
• Strong leadership skills, ideally with experience working with volunteers or community groups.
• Confident communication and interpersonal skills.
• Experience in training, mentoring or developing staff.
• A reasonable level of physical fitness to meet the role’s demands.
• Proficiency with computers, Office applications and database systems.
• Current First Aid Certificate (or willingness to obtain).
• Nationally Coordinated Criminal History Check (required).
• Current valid Driver’s Licence.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.

• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport

• Ongoing training and development opportunities that enhance on the job skills and proficiency.

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to Apply

Click Apply Now and submit your resume and a brief cover letter outlining your experience and interest in the role.

Make a difference in your community — join us today.