Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.
The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components
- Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
- Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
- Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
- Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
- Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.
- Organize, lead, and maintain the warranty and service schedule.
- Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
- Assist with training and development for Field Service Technicians and Field Communications Technicians.
- Lead regular meetings to align and train the local field service team on best practices
- Support the on-boarding and training of new members of the field performance team
- Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
- Assist with other tasks including inspections and site audits when assigned
- In addition to the responsibilities of the Field Performance Tech 2, the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license
SKILLS AND COMPETENCIES- Knowledge of the NEC and applicable codes and standards
- Must be a motivated team player, looking to succeed
- Proven track record of excellent customer service
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Strong computer skills
- Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
- Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
- Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
- Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
- Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
PHYSICAL DEMANDS- Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
- Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
- Ability to climb ladders
- Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
- Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
- Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
- Ability to work and maintain balance on roofs and other areas of height
- Ability to work in the sun and possibly low light conditions
- Ability to walk on rafters, roof tiles, and roof shingles without damage
- Ability to distinguish colors such as red, black, yellow, white, green
- Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
- Ability to hear verbal commands and warnings
- Ability to work with chemicals using appropriate protections
Recruiter:Vanessa Christensen (vanessa.christensen1@sunrun.com)
Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$30.37 to $40.49
Compensation decisions will not be based on a candidate's salary history. You can learn more
here.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at
candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here:
EEO | Sunrun