As a Service Engineer, he/she is responsible for performing filed service on equipment with minimum supervision. As this role serves as a face in front of the customer, it is also expected of the service engineer to develop and maintain strong interpersonal relationships with customer representatives and therefore ensuring customer satisfaction within their assigned territories.
Main Responsibilities & Tasks:
- Manage all on site installation, repair, maintenance and test tasks
- Provide after-sales service for customers within agreed respond time.
- Work with the service sales team to prepare the service contract or service proposal to customers.
- Produce timely and detailed service reports & maintain a service history register for all relevant equipment/system.
- Coordinate with local sub-contractors e.g. plumbing works whenever necessary for certain products and to provide overall supervision of the job.
- Comprehend customer requirements and make appropriate recommendations/briefings
- Liaise and co-operate with service support specialist on order processing.
- Cooperate with technical team and share information across the organisation
- Develop and maintain good rapport with customers and working colleagues for smooth operation of the business.
- To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
- Undertake any relevant tasks as may be directed by the superior from time to time.
Qualifications & Skills:
Degree in Mechanical/Mechatronics/Electrical/Electronic Engineering
Minimum 3 years' experience in related industries
Prior experience in life science industry preferred
Ability to troubleshoot, test, repair and service technical equipment
Good team player and is able to work independently with minimum supervision.
Has good presentation and interpersonal skills
Require both good written and verbal communication skills in English & Chinese
Must be familiar with software programs e.g. Word, Excel etc.
Possess valid Car driving license
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
