Field Service Representative III (Iowa Quad Cities)
Medtronic
State of Iowa, United States of America
Full-Time
$60,000
RemoteExecutive
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
As a Field Service Engineer III,you’llsupport advanced surgical imaging and guidance systems used in operating rooms to enable precision procedures and improve patient outcomes.
When these systems are down, procedures can be delayed and care can beimpacted.
You are the person who shows up, diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments.
You’llplay a critical role in supporting clinicians and ensuring patients have access to the technology they depend on.
You’llwork hands-on with complex, high-value equipment,requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments.
This position covers theIowa territory, primarily within the Quad Cities region, with select sites in nearby Illinois. The region is geographically spread out, so you should be comfortable with regular travel and significant driving between sites.
A Day in the Life
No two days look the same. You might:
Travel to a hospital site to troubleshoot a system issue
Diagnose faults at thecomponentlevel and implement a fix
Perform preventative maintenance to avoid future disruptions
Work directly with clinical staff to understand problems and restore functionality
Manage your own schedule and prioritize service calls across your territory
Key Responsibilities
• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs,operates, maintains, repairs, andmodifiesequipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions toeliminateproblems in minimal time.
• Support future product integrations by performing upgradesand orconfiguration updates to existing and future imaging/navigation equipment.
• Lead andparticipatein product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keepingaccuraterecords of discussions or correspondence with customers including all assigned complaints, follow-up actions, root causeanalysisand final resolution within the complaint tracking system.
Must Have:MinimumRequirements
• High School Diploma or equivalent required
• 4 years technician, clinical fieldserviceor clinical customer support experience.
Preferred Qualifications
• Bachelor’sdegree in Bioengineering,engineeringor technology field.
• Previous experience asTechnician/Field Services withinmedicaldevice industry.
• Experience with orthopedic anatomy, surgicalprotocoland medical terminology.
• Ability to troubleshoot with technical skills,creativityand high discipline.
• Familiarity withmost commonly usedtest equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in aneasy to understandmanner.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Experience with x-Raysystemsparticularly mobile fluoroscopy or CT systems.
• Experience with robotics or motion control helpful
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findherea list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.