Job Description Summary
BD, a leading global medical technology company, is seeking a Field Service Technician for the Northeast Region including Philadelphia, Upstate New York, New Jersey, and NY Metro Area. The role involves on-site support, installation, and service of diagnostic instrumentation with adherence to ISO and GMP standards.
Responsibilities:
- Install and service instrumentation autonomously.
- Provide follow-up service and ensure customer satisfaction.
- Maintain inventory and service documentation according to GMP requirements.
- Manage time and expenses responsibly.
- Report technical issues and maintain company vehicle and equipment.
- Attend marketing events, exhibitions, and clinical trials support.
- Travel up to 60% with 1-2 overnight stays weekly.
- Uphold high standards of personal appearance and ethical behavior.
Minimum Qualifications:
- High school diploma or equivalent experience.
- 3 years’ experience in installing, repairing, and troubleshooting instruments.
- Customer-facing experience and familiarity with Mac and PC OS.
- Valid Driver’s License according to BD policies.
- Willingness to travel extensively.
Preferred Qualifications:
- Associate or Bachelor's degree in Electronics, Engineering, or related field.
- Field Service Engineer experience and medical device servicing experience.
- Proficiency with tools such as volt meters and oscilloscopes.
- Experience with Flow Cytometry and MS Office applications.
- Technical military training is a plus.
