As Finance Manager, FP&A – North America Intermediary, you will lead a high-performing team responsible for delivering strategic financial insights and driving operational excellence across GWAM Intermediary business. This role combines leadership, stakeholder engagement, and analytical rigor to support planning, forecasting, and reporting activities. You will work closely with North America partners to enhance business performance, manage key initiatives, and ensure strong governance and control. In addition to leadership responsibilities, this role will also be responsible for projects and transformation including Anaplan migration. Leading a team of 5 – 6 FTE professionals, you’ll foster a culture of collaboration, continuous improvement, and accountability. This position follows a mid-shift schedule with flexibility to adjust hours based on business needs.
Position Responsibilities:
- Deliver clear, actionable insights through variance analysis, trend identification, and scenario modeling.
- Lead/ coordinate the production and oversight of deliverables for the US and Canada Intermediary business units, including flows and core earnings reporting, forecasting, and planning activities.
- Spearhead the preparation and review of high-quality monthly and quarterly reports, dashboards, and presentations tailored to stakeholder needs.
- Review and assist in consolidating management reports/dashboards, business channel reports, cost of management related reports, and ad hoc analyses.
- Ensure adequate controls are in place and escalate issues promptly.
- Support and train junior team members on processes and reporting requirements.
- Drive resolution of critical issues and proactively manage control efficacy.
- Conduct root cause analysis of production problems and develops timely solutions.
- Oversee the preparation and maintenance of templates report packages, highlight key issues, and actively look for resolution
- Drive utilization of advance finance tools and AI
Stakeholder Management:
- Build strong relationships with GWAM stakeholders – NA Intermediary FP&A and Expense.
- Communicate effectively with global stakeholders including FP&A Consolidation, Group FP&A, Finance Technology, COE teams, Compliance, and Risk.
- Identify and recommend improvements to operational processes and controls.
- Escalate service issues and communicate production updates and challenges promptly.
- Responsible for conducting timely governance service delivery calls with stakeholders.
Leadership & Team Management:
- Manage day-to-day operations, promoting team efficiency and effectiveness.
- Allocate tasks and oversee the team’s task monitoring system for business review reporting.
- Coach, develop, and train team members, conduct feedback sessions, one-on-ones, and performance reviews.
- Lead regular business reviews and produce dashboard reports on team performance.
- Ensure compliance with SLAs and internal standards.
- Optimize resource utilization and align team capabilities with business needs.
- Oversee recruitment, onboarding, and coordination with HR, IT, and Finance.
Project & Process Management:
- Act as project manager for short-term initiatives, streamlining, and automation efforts.
- Champion continuous improvement in reporting, analysis, and FP&A processes.
- Lead special projects involving new services, products, or process enhancements.
Required Qualifications
- University degree in Finance, Accounting, Economics, or related field; CPA, CFA or CMA is an advantage.
- 7+ years of progressive experience in financial services or shared services, with 3+ years exposure to people leading role.
- Strong stakeholder management and influencing skills.
- Advanced knowledge of Wealth & Asset management industry and financial reporting.
- Excellent analytical, problem-solving, and communication skills.
- Strong understanding of production environments and reporting systems.
- Ability to adapt to change and manage multiple priorities under tight deadlines.
- Experience migrating tasks from onshore to Manila.
Preferred Qualifications:
- Proficiency in MS Office applications. Strong Microsoft Excel skills required with ability to understand high volume of data and complex formulas. VBA macro skill is not required.
- Knowledge of Power BI and Anaplan. Anaplan Level 1 is an advantage but not required.
- Familiarity with IFRS tools (SmartView-Essbase, Lawson).
- Strong interpersonal skills and ability to work across cultures.
- Flexible shift schedules and willingness to work overtime when needed.
- Active in professional development and industry engagement.
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
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