Job Description:
At Bank of America, the Financial Center Manager is responsible for managing a financial center and its employees on a day-to-day basis. This role operates as a business owner fostering a team environment, instilling a client-centric and risk-aware culture, and assisting clients in achieving their financial goals. Key expectations include ensuring operational excellence and cohesive team effectiveness.
Responsibilities:
- Develop talent including proactively sourcing candidates
- Manage client traffic and engagement to foster retention
- Drive business results through management routines and coaching
- Create a world-class client experience
- Execute market-level initiatives
- Promote operational excellence by aligning employees to business strategy
- Manage organizational priorities and execution effectively
Managerial Responsibilities:
- Champion inclusion and fairness within the team
- Demonstrate process knowledge and data-driven decision making
- Communicate clearly to motivate and connect business results
- Lead risk identification and resolution
- Develop team members through coaching and feedback
- Manage expenses with an owner's mindset
- Recruit, onboard, and nurture talent for career growth
- Deliver business results through effective team management
Required Qualifications:
- 1+ year leadership experience through coaching, training, or motivation
- Highly motivated self-starter with strong work ethic and results focus
- Collaborative with ability to build strong relationships
- Passionate about improving clients' financial lives
- Effective communication skills and client engagement capabilities
- Adaptability to new information and technology
- Strong critical thinking and problem solving
- Compliance with processes, laws, and regulations
- Efficient time and capacity management
- Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment
- Accountability for performance results and team success
- Flexibility to work weekends and/or extended hours as needed
Desired Qualifications:
- 1+ year management experience including hiring and coaching
- Experience in financial services industry
- Track record of meeting or exceeding goals
- Bilingual Spanish preferred
Skills:
- Coaching
- Customer Service Management
- Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral Management
Education: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
Compensation: $73,500.00 - $106,500.00 annualized salary, discretionary incentive eligible, benefits eligible.
