Financial Counsellor

Financial Counsellor

Permanent Full-Time | SCHADS Level 4–5 (subject to accreditation)

Based in South Australia–1 dayWFH with flexibility

• Provide inbound financial counselling via the National Debt Helpline

• Support community members experiencing financial hardship throughinbound NDH calls,online chatand in person appointments

• Join avalues‑driventeam making a real impact on financial wellbeing

This role supports people experiencing financial hardship through inbound National Debt Helpline calls and online chat, providingtimely,practicaland compassionate financial counselling.

Why this role matters

This role supports people experiencing financial hardship by providingtimely,compassionateand practicalassistancethrough the National Debt Helpline(NDH). You will help community members understand their options, reduce financial stress, and buildlong‑termcapability and resilience. Your work directly contributes to The Salvation Army’s mission to care for people, build healthy communities and work for justice.

About the role

The Financial Counsellor provides inbound phone and online chat support through the National Debt Helpline on a rostered basis. You will deliverhigh‑qualityfinancial counselling, casework andadvocacyto people seeking immediate guidance orlonger‑termsupport.

This permanent full-time position is based in South Australia,within theMoneycareteam, reporting to the Team Leader. Pay isin accordance witha SCHADS Level 4–5, subject to accreditation.

How you will make an impact

• Providing financial counselling through inbound NDH calls,online chatand in person appointmentsoffering clear,practicaland empathetic support

• Undertaking holistic assessments to understand each person’s circumstances,needsand goals

• Developing collaborative case plans that build financial capability,resilienceand wellbeing

• Advocating for community members with creditors, serviceprovidersand external agencies

• Supporting access to services and strengthening community connections

• Maintainingaccuraterecords in SAMIS and meeting all reporting requirements

• Identifyingrisks and service gaps and escalating appropriately

• Participating in professional development and reflective practice

• Contributing to financial capability education where appropriate

What you will bring

• MinimumDiploma of Financial Counselling

• Eligibility for SCHADS Level 4 (working toward accreditation) or Level 5 (accredited)

• Experience in social services, communityengagementor financial hardship support

• Understanding of the drivers of financial hardship and financial exclusion

• Strong communicationskills across phone, onlinechatandface‑to‑facesettings

• Ability to work collaboratively within a multidisciplinary team

• Commitment to diversity,inclusionand culturally safe practice

• Resilience,professionalismand acommunity‑member‑centredapproach

• Current SA Employee Working with Children Check

What we offer

As a registered not for profit organisation, we offer eligible employee’s meaningful benefits, including:

• Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)

• Employee Assistance Program – confidential counselling service

• Financial, retail and lifestyle discounts

• Flexible work options including onework‑from‑homeday per week

• Generous paid parental leave (12 weeks for primary carers)

• Purchased leave options (up to 8 weeks)

• Five days paid leave annually to experience other Salvation Army programs

• Discounted health and fitness programs through Fitness Passport

• Uptofivedayspaidleave per year to support a Salvation Army program or activity

• A supportive, inclusive culture with passionate and dedicated team members

• A deeply rewarding role where you can positively influence people’s financial wellbeing

How to apply

Please apply with your resume and a brief cover letter outlining your experience,qualificationsand interest in the role.