Fleet Dipatcher
AAA
West Columbia, South Carolina
Full-Time
$16
HybridExecutive
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
Why Choose a Career with the AAA The Auto Club Group (ACG)
Youenjoy interacting with people,havinga high attention-to-detailand thrive in a fast-paced setting.Having a job that is exciting and allows you tohelp others is important to you.At AAA The Auto Club Group (ACG), youwill findthat you can have a fulfilling career and will be joining a company thattruly caresabout their members and employees.Continue reading to see what ourFleet Dispatcheropportunitiesare all about!
A day-in-the-life of aFleet Dispatcher
As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.You will receive and manage calls related to emergency and/or commercial road service,utilizinga computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.
In this role, you willalsohave the opportunity to:
Monitor dispatched calls andtakeaction to resolveand correct serviceor other potential problems
Handle driver/customer escalationsin accordance withestablished procedures
Provide explanations to customersand reports/documentservice issues
Closeservice requestsusing company electronic dispatching system
Accept payment from members/customers, when necessary
Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files
Assistcoworkers and less-tenured dispatchers,as necessary
Please Note:This position is NOT hybrid and will report to a fleet location every day.
How we reward our employees:
In addition to a competitivestartingsalary, ACG offers excellent and comprehensive benefits packages:
Hourlyrate startingat $16.86/hr.Payrate will bedeterminedbased on experience and may exceedstartingrate.
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401kwith employer match
Paid parental leaveand adoptionassistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuitionassistanceprogram, professional certification reimbursementprogramand other professional development opportunities
AAA Membership
Discounts,perks,rewardsand much more
We are looking for candidates who:
Education
Have ahigh school diploma or equivalent (GED)
Experience
Able to accuratelynavigate through computer systems andinput information into various fields using astandard computer keyboard
Can performbasic mathematical calculations including addition, subtraction, percentages,etc.
Prior experience managing and resolving customer issues
Preparation ofwritten communications (e.g.responding to customer inquiries)
Have a basic understanding of geography andcanprovide directions
Must be able to communicate effectively with others over the phone or in-person, anddemonstrateeffective listening skills
Experienceworking in a fast-paced environment
Preferred Qualifications
Knowledge of policies and procedures (service benefits)relativeto emergency road service
Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)
Experiencedispatching calls
Call center environmentexperience
Work Environment
Works in atemperature-controlledoffice environment.Irregular hours in a 24 x7operation.
Interested in learning more? Apply Today!
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.