Fleet Program Manager - Latin America

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Job Description:

Job Summary: The jobholder is responsible to offer regional fleet management support to allow safe, reliable, economical operations at the highest customer satisfaction for each Airbus program operating in Latin America and Caribbean (LAC), acting as the primary strategic interface between Airbus Central Program Support (SBX, SBS, SBL) and the LAC region market to drive operational excellence.

Primary Responsibilities:

Fleet performance & program development: 70 %

Covers the tasks for which the employee is solely responsible. This means that it is the employee’s responsibility to drive these tasks and ensure their fulfillment.

With functional links to each H.O. Program Support within Airbus Central, i.e. SBX, SBS, SBL, the job holder:

• Monitor and make recommendations to improve Airbus regional fleet performance to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs in LAC region while mitigating financial exposure to Airbus

• Define/apply/advertise mitigations for A320 and A330 programs regional fleet issues in LAC region and follow up final fix availability, with close link with SBS program team

• Support Program teams and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities.

• Work in partnership with the Customer Support Director community (for airlines and MROs) and support the Global Account Management strategy, where relevant

• Develop a good knowledge of A320 and A330 programs status and build strong working relationships with the central program teams to be able to relay program status on key in-service issues to customers in the region

• Use and promote fleet performance tools and support to LAC region customers

• Cooperate with authorities, monitor fleet performance of the LAC region customers in respect of safety, reliability and economics, and propose necessary actions.

• Build up partnerships with regional customers by interfacing with Managing Directors and Airline Fleet Managers through regular airline visits, Fleet Performance Reviews, Technical Review Meetings, and Regional Seminars and workshops.

• Assist operators to reduce learning curve and acquire good handling methods by providing necessary transfer of Knowhow support

• Accountable for gathering from LAC’s customers specific operational / maintenance / airworthiness requirements

• Ensure a customer satisfaction index for fleet performance in line with annual targets for the region

• Ensure A320 and A330 programs regional fleet operational reliability in line with annual global and regional targets

• Prepare A320 and A330 programs regional fleet performance monthly and quarterly reports for LAC region

• Follow-up and prepare Highlights monitored retrofit campaigns in LAC region, quarterly

• Prepare, support and participate to A320 and A330 programs regional seminar, yearly

• Ensure all other Customer Services business units are providing their deliverables as agreed

• Contribute to the Customer Service Improvement Program (CSIP) as per the yearly target established for the LAC’s region

Entry Into Service (EIS) support: 10 %

• Prepare and support new program EIS, with a close link to SBx program, as a transverse function in Airbus Americas customer service

Safety: 10 %

• Provide expertise and support to Safety organizations on safety prevention

• Evaluate Airlines and MRO maintenance and engineering practices and identify areas to be enhanced in terms of safety, organizational efficiency, quality and technical capacities

Deliverables: 10 %

• Maintaining SB Customer Dashboards, Digital Control Room (DCR)

• LAC fleet performance monthly reports (MOR)

• LAC region region fleet performance quarterly report (RBR)

• Fleet performance tools/support map, quarterly

• Highlights monitored retrofit campaigns in North America, quarterly

• Program regional seminar, yearly

Additional Responsibilities:

• Other duties as assigned

Qualified Experience and Training:

Education:

Required

• Required General aeronautical/mechanical engineer, Bachelor degree level, (or equivalent experience; 4 years after High school)

• Preferred Master's Degree

Experience:

Required

• Over 10 Years experienced in Customer Services business and/or airline maintenance & engineering

• Capable of strongly defending Airbus Customer Services and customers' interests in front of third parties

• Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.

• Knowledge about airlines’ organization and operations for maintenance, supply and flight operations

• Strong experience of customer needs in terms of maintenance & engineering & flight ops operational activities

Travel Required:

• 25% Domestic and International

Citizenship:

• Authorized to work in the US

Clearance:None

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

• Good presentation skills both oral and written. Ability to prepare and present issue resolution to internal and external customers including technical presentations..

• Socially competent, very well developed coordination and relational skills to deal with customers, MROs, vendors and other Airbus departments.

• Able to work in a different culture environment and a collaborative team environment.

• Tenacious, responsible, adaptable and flexible

• Reliable Team player, with ability to work in autonomy and a good sense of reporting.

• Ability to cope under pressure with highly demanding environment

• Highly concerned by Customer Services and customer mindset.

• Excellent coordination and people skills to deal with customers and industry partners.

Communication Skills:

Required:

• Fluent in English and Spanish, written and spoken.

• Portuguese highly desirable

Technical Systems Proficiency:

Required:

• Experienced in working with Electronic Data Processing systems.

Complexity of the Role:

Level of Decision Making:

• Result oriented, able to work autonomously and with short deadlines.

• Be solely responsible for driving and ensuring the fulfillment of the primary responsibilities listed under "Fleet performance & program development"

Direct Reports:

Is this a people manager? No

# of Exempt Reports:

# of Non-exempt Reports:

Job Dimensions:

• 800 Aircraft / 15 customers to be supported, including brand new asset and ageing aircraft

Physical Requirements:

• Onsite or remote: 80 % on-site

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment

• Carrying: able to carry documents, tools, drawings

• Lifting: None

• Pushing / Pulling: None

• Sitting: able to sit for long periods of time in meetings, working on the computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices

• Travel: able to travel independently and at short notice.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Americas, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus Americas, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Americas, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Customer Account and Service Management

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Job Posting End Date: 07.25.2026

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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