Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What you get to do:
You will help lead and inspire the Food & Beverage team to deliver great guest experiences from the get-go. You will model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:
- Supervise, train, and counsel Food & Beverage Ambassadors assigned to areas of responsibility, through assessing, hands on training, coaching, and mentoring performance
- Provide leadership, accountability, and coaching to Supervisors, Assistant Supervisors, and Interns to create a shared understanding of goals and expectations
- Develop and maintain high levels of guest service, and guide an empowered team to deliver prompt, courteous, and helpful guest interactions
- Lead and deliver a memorable and consistent Food & Beverage experience through consistent food appearance, portioning, temperature, and flavor
- Plan, assign, and direct work to ensure compliance with food quality, guest service, Ambassador and guest safety, and facility integrity and sanitation
- Responsibly manage P&L to include responsibility for controllable costs (labor, expenses, and food costs)
- Lead periodic renovations and capital projects within areas of responsibility, in coordination with park and corporate leadership, to support incremental revenue growth, new revenue initiatives, and improved venue performance
- Contact maintenance as necessary to maintain proper operation of all equipment
- Ensure excellent guest service by responding to guest requirements, expectations and needs
- Ensure compliance with all relevant regulations and policies, including maintaining current ServSafe Manager certification, and serving as Virginia ABC Manager
- In addition to core area of responsibility, assist department leadership with planning, directing, and organizational needs related to festivals and special events
- Respond to guest and team member needs
- Assists leadership with employees scheduling, training, food ordering and equipment
What it takes to succeed:
- At least 18 years of age
- At least 1 year of experience in the food and beverage industry or similar high volume leadership capacity
- Able to lead and develop ambassadors and Supervisors in daily job task
- A role model for SEA safety, guest service, attendance, cleanliness and wardrobe standards
- Able to work with and lead ambassadors in areas that sell and serve alcohol.
- A valid Driver’s license and ability to meet company driving guidelines preferred
- Able to complete a Food Safety Manager certification and pass the exam
- Lift, carry, push and pull up to 50lbs. on a frequent basis.
- Position engages in extensive walking and standing throughout work shift
- Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).
- Occasional overhead reaching and climbing stairs and ladders
- Work both indoors and outdoors, exposed to a variety of weather conditions
- Perform all cleaning duties, including use of cleaning chemicals
- Able to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)
- Flexible in work locations as placement will depend on business needs and career development opportunities
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
