At 1st Central, everything starts with our people.
As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.
Do you have excellent skills in gathering evidence and handled a caseload of fraudulent claims? Passionate about uncovering hidden truths? Are you a strong communicator with the ability to engage with a wide range of suppliers and customers?
We’re looking for a Fraud Investigator to join our Counter Fraud Services team on a 12-month fixed term contract based in Haywards Heath, West Sussex or Manchester, Salford Quays.
You’ll be working as part of a growing, innovative team, responsible for protecting the business and customers from the impact of fraud. You’ll be investigating a caseload of suspected fraudulent claims, ranging from Low Velocity Impacts to Staged and Contrived collisions.
Core skills we’re looking for:
Critical thinking – Use your logical reasoning to analyse evidence and draw conclusions about potential crimes
Attention to detail – Pay close attention to the small detail to uncover evidence of fraud
Case management – Handle investigations from start to finish, ensuring all necessary steps are taken
Investigative techniques – Can use various methods for gathering evidence and conducting interviews
Working flexibly, you'll spend the 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.
What's Involved:
- You’ll carry out thorough investigations and gather evidence on suspected fraudulent claims for personal injury, vehicle damage and credit hire
- You’ll conduct telephone interviews with customers as well as engaging external suppliers including accident investigators, motor engineers and panel solicitors
- You’ll assess evidence including intelligence, Police reports, medical records and engineering evidence to identify inconsistencies and determine the outcome
- You’ll identify cases of potential Fundamental Dishonesty, private prosecutions, or professional enabler involvement
- You’ll provide advice and support to business areas with regard to potential fraud risks.
- You’ll process payments on claims files as required and in accordance with authorities.
- You’ll ensure claim files are reserved accurately and reserves amended where required.
- You’ll meet agreed fraud KPI’s and targets.
- You’ll ensure compliance with Company financial crime procedures and related policies.
- You’ll submit Suspicious Activity Reports as necessary to the Company MLRO.
- You’ll ensure compliance with Consumer Duty principles when liaising with customers.
- You’ll build and maintain relationships both internally and externally.
- You’ll be compliant with health and safety policies at all times.
- You’ll ensure compliance with company and other relevant standards/ regulations at all times.
- You’ll produce high quality written reports and advice for the business, to include recommendations.
Experience & Knowledge:
- Strong experience of handling fraudulent customer, third party damage and personal injury claims.
- Proven track record in investigating both opportunistic and organised motor fraud.
- Managing a caseload with adherence to SLAs
- Proven track record of stakeholder management
- Strong understanding of motor insurance fraud and the purpose of a Counter Fraud Team
- Strong understanding of the various indemnity levels and the subsequent impact that this may have on the claim/policy
- Strong understanding of Part 7 and Part 8 Proceedings
- Strong understanding of the litigation process and the impact that this has on the business both procedurally and economically.
- Strong understanding of regulatory responsibilities (SMRC)
- Excellent knowledge of FCA requirements (including TCF) an the regulatory framework relating to general insurance
Skills & Qualifications:
- Strong communication skills, both verbal and written.
- Strong negotiation and influencing skills.
- Strong time management and organisation skills with the ability to prioritise work.
- Strong analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems.
- Excellent customer service skills.
- Computer literate, to include Word, Excel, PowerPoint and the internet.
Behaviours:
- Self-motivated and enthusiastic.
- Consistently demonstrates a positive attitude
- Can receive and give constructive feedback
- Adopts a proactive approach to their workload
- Identifies and communicates potential process and efficiency improvements
- Embrace, embed and incorporate the Company values
- Passionate about reducing the business exposure to fraud risk.
- Emphasis on attention to detail and accuracy.
- Able to work on own initiative and as part of a team.
Ready to take on an exciting challenge? Apply now and become our next Fraud Investigator.
Ready to join us?
We’re looking for talented people who want to make a real impact for our customers, colleagues and business. Apply today and discover where a career at 1st Central could take you.
To find out more about careers at 1st Central, take a look here
